IFS Assyst
Learn how to connect IFS Assyst to ZigiOps. Supported versions, connected system configuration, authentication details, and integration templates.
What is IFS Assyst integration in ZigiOps?
IFS Assyst is an IT service management (ITSM) platform used to manage incidents, service requests, and operational processes.
ZigiOps enables secure, agentless integration between IFS Assyst and ITSM, DevOps, and monitoring systems. Using ZigiOps, IFS Assyst records can be synchronized with external platforms to support cross-team workflows and automated service management processes.
With ZigiOps, IFS Assyst can:
Synchronize incidents and service records with DevOps tools
Receive monitoring events from observability platforms
Support ITSM-to-DevOps and monitoring-to-ITSM workflows
Integrate securely without custom scripts or plugins
Which IFS Assyst versions are supported?
Please note that using a supported version is mandatory.
Are there any environmental prerequisites for IFS Assyst?
There are no environmental prerequisites for this product.
Note: Always confirm the prerequisites of the corresponding integration template before continuing, as some templates may define additional requirements.
How do I connect IFS Assyst to ZigiOps?
IFS Assyst - Connected System Configuration
Follow the steps below to add your IFS Assyst instance as a connected system in ZigiOps.
Log in to ZigiOps
Log in to your ZigiOps instance.
Open the IFS Assyst connected system page
Navigate to Connected Systems > Add New System > IFS Assyst.
Configure the connection parameters
Configure the following parameters:
Server URL Input the URL of your IFS Assyst instance.
Username Input the username that will be used to authenticate against the IFS Assyst instance.
Password Input the password that will be used to authenticate against the IFS Assyst instance.
Proxy Settings Enables the usage of a proxy server if required.
Save the system
Examine the settings and, if they are correct, click Save to store the system.
Once saved, IFS Assyst becomes available for use in ZigiOps integration templates.
What are the most common IFS Assyst integration use cases?
Use case 1: Synchronizing incidents with DevOps platforms
IFS Assyst incidents can be synchronized with DevOps tools such as Jira or Azure DevOps, enabling seamless collaboration between service and development teams.
Use case 2: Monitoring-to-ITSM workflows
Monitoring events from platforms such as Dynatrace, Datadog, or Icinga can be automatically converted into IFS Assyst incidents, supporting faster response and resolution.
Use case 3: Cross-system ITSM integration
IFS Assyst can be integrated with other ITSM systems to support hybrid service management environments.
What integration templates are available for IFS Assyst?
Currently, template information for IFS Assyst is available upon request.
Each template includes:
Predefined entity mappings
Direction of synchronization
Entity-specific logic and filtering rules
For more information regarding available templates for this system, please contact:
Email: support@zigiwave.com
Summary
The IFS Assyst integration in ZigiOps enables:
Secure, agentless connectivity to IFS Assyst
Support for all deployment types and versions
Authentication using username and password
Optional proxy configuration
Template-based integrations available via request
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