# IFS Assyst

### What is IFS Assyst integration in ZigiOps?

IFS Assyst is an IT service management (ITSM) platform used to manage incidents, service requests, and operational processes.

ZigiOps enables secure, agentless integration between IFS Assyst and ITSM, DevOps, and monitoring systems. Using ZigiOps, IFS Assyst records can be synchronized with external platforms to support cross-team workflows and automated service management processes.

With ZigiOps, IFS Assyst can:

* Synchronize incidents and service records with DevOps tools
* Receive monitoring events from observability platforms
* Support ITSM-to-DevOps and monitoring-to-ITSM workflows
* Integrate securely without custom scripts or plugins

### Which IFS Assyst versions are supported?

Please note that using a supported version is mandatory.

### Are there any environmental prerequisites for IFS Assyst?

There are no environmental prerequisites for this product.

**Note:** Always confirm the prerequisites of the corresponding integration template before continuing, as some templates may define additional requirements.

### How do I connect IFS Assyst to ZigiOps?

#### IFS Assyst - Connected System Configuration

Follow the steps below to add your IFS Assyst instance as a connected system in ZigiOps.

{% stepper %}
{% step %}
Log in to ZigiOps

Log in to your **ZigiOps** instance.
{% endstep %}

{% step %}
Open the IFS Assyst connected system page

Navigate to **Connected Systems > Add New System > IFS Assyst**.
{% endstep %}

{% step %}
Configure the connection parameters

Configure the following parameters:

* **Server URL**\
  Input the URL of your IFS Assyst instance.
* **Username**\
  Input the username that will be used to authenticate against the IFS Assyst instance.
* **Password**\
  Input the password that will be used to authenticate against the IFS Assyst instance.
* **Proxy Settings**\
  Enables the usage of a proxy server if required.
  {% endstep %}

{% step %}
Save the system

Examine the settings and, if they are correct, click **Save** to store the system.
{% endstep %}
{% endstepper %}

Once saved, IFS Assyst becomes available for use in ZigiOps integration templates.

### What are the most common IFS Assyst integration use cases?

#### Use case 1: Synchronizing incidents with DevOps platforms

IFS Assyst incidents can be synchronized with DevOps tools such as Jira or Azure DevOps, enabling seamless collaboration between service and development teams.

#### Use case 2: Monitoring-to-ITSM workflows

Monitoring events from platforms such as Dynatrace, Datadog, or Icinga can be automatically converted into IFS Assyst incidents, supporting faster response and resolution.

#### Use case 3: Cross-system ITSM integration

IFS Assyst can be integrated with other ITSM systems to support hybrid service management environments.

### What integration templates are available for IFS Assyst?

Currently, template information for IFS Assyst is available upon request.

For more information regarding available templates for this system, please contact:

**Email:** <support@zigiwave.com>

Templates are documented individually in the **Integration Catalog**.

### Summary

The IFS Assyst integration in ZigiOps enables:

* Secure, agentless connectivity to IFS Assyst
* Support for all deployment types and versions
* Authentication using username and password
* Optional proxy configuration
* Template-based integrations available via request


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