Incoming Emails

Connect email servers to ZigiOps using IMAP or POP3. Configuration guide for Incoming Emails connected system.

What is Incoming Emails integration in ZigiOps?

Incoming Emails is a ZigiOps connector that enables integration with email servers using standard mail retrieval protocols. It allows ZigiOps to read and process incoming emails and use their content to trigger workflows in connected systems.

ZigiOps supports IMAP and POP3 protocols with both plain and SSL/TLS connection types, making the Incoming Emails connector compatible with most enterprise and cloud email servers.

With ZigiOps, Incoming Emails can:

• Read emails from a configured mailbox and parse their content

• Create records in CRM, ITSM, or helpdesk platforms based on incoming email data

• Trigger automated workflows from email-based notifications

• Integrate without custom scripts or middleware

Which email protocols and connection types are supported?

Using a supported protocol and connection type is mandatory.

Product	Supported Protocols	Supported Connection Types
Incoming Emails	IMAP, POP3	None, SSL/TLS

Are there any environmental prerequisites for Incoming Emails?

Note: Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

See the Related Templates section at the end of this page.

How do I connect an email server to ZigiOps?

Incoming Emails - Connected System Configuration

Follow the steps below to add an email server as a connected system using the Incoming Emails connector.

1

Log in to your ZigiOps instance.

2

Navigate to Connected Systems → Add New System → Incoming Emails and configure the following parameters:

• Instance URL: Input the fully qualified domain name (FQDN) and port of the email server. Example: emailserver.example.com:443.

• Protocol Type: Select the protocol your email server uses (IMAP or POP3).

• Connection Type: Select the connection type of your email server (None or SSL/TLS).

• Username: Input the username of the email account ZigiOps will use to access the mailbox.

• Password: Input the password for the configured email account.

• Proxy Settings (optional): Enable this option if a proxy server is required for outbound communication.

3

Review the configuration.

4

Click Save to store the connected system.

Once saved, the Incoming Emails connector becomes available for use in ZigiOps integration templates.

What are the most common Incoming Emails integration use cases?

Use case 1: Creating CRM leads from incoming emails

ZigiOps can parse incoming emails and use their content to create leads or contacts in CRM platforms such as Zendesk Sell. This is useful for sales teams managing inbound email inquiries.

Use case 2: Generating ITSM tickets from email notifications

Teams that receive system alerts or user requests via email can configure ZigiOps to automatically create tickets or incidents in ITSM platforms, eliminating manual data entry.

Use case 3: Email-driven workflow automation

By connecting email mailboxes to other systems via ZigiOps, organizations can build automated workflows triggered by specific email patterns, subjects, or senders.

What integration templates are available for Incoming Emails?

Related Templates

• Incoming Emails to Zendesk Sell leads

Each template includes:

• Predefined entity mappings

• Direction of synchronization

• Entity-specific logic and filtering rules

Templates are documented individually in the Integration Catalog.

Summary

The Incoming Emails integration in ZigiOps provides:

• Support for IMAP and POP3 protocols

• Compatible with None and SSL/TLS connection types

• Username and password authentication

• Flexible proxy support

• Ready-to-use templates for CRM and ITSM workflows