# Ivanti

## What is Ivanti integration in ZigiOps?

Ivanti is an enterprise service and IT management platform used to manage incidents, service requests, and operational workflows.

ZigiOps enables secure, agentless integration between Ivanti and ITSM, DevOps, and monitoring systems. Using ZigiOps, Ivanti records can be synchronized with external platforms to support cross-team collaboration and automated service management workflows.

With ZigiOps, Ivanti can:

* Synchronize incidents with monitoring or DevOps systems
* Receive events from observability platforms
* Participate in ITSM-to-monitoring workflows
* Integrate securely without custom scripts or plugins

## Which Ivanti versions are supported?

Please note that using a supported version is mandatory.

| Product | Supported Deployment Types | Supported Versions |
| ------- | -------------------------- | ------------------ |
| Ivanti  | All                        | All                |

## Are there any environmental prerequisites for Ivanti?

{% hint style="info" %}
Confirm the prerequisites of the corresponding integration template before continuing further, as some templates may not require all environmental prerequisites.
{% endhint %}

## How do I obtain an API Key in Ivanti?

An API Key is required to authenticate Ivanti with ZigiOps.

{% stepper %}
{% step %}

## Log in to Ivanti

Log in to your Ivanti instance.
{% endstep %}

{% step %}

## Open the API Key settings

Navigate to **Settings > Security Controls > API Key** and select the desired key group.
{% endstep %}

{% step %}

## Copy the API Key

The API Key is available in the right part of the screen.

Store the API Key securely - it will be required during connected system configuration.
{% endstep %}
{% endstepper %}

## How do I connect Ivanti to ZigiOps?

### Ivanti - Connected System Configuration

Follow the steps below to add your Ivanti instance as a connected system.

{% stepper %}
{% step %}

## Log in to ZigiOps

Log in to your **ZigiOps** instance.
{% endstep %}

{% step %}

## Add Ivanti as a connected system

Navigate to **Connected Systems > Add New System > Ivanti** and configure the following parameters:

**Server URL**\
Input the URL of your Ivanti instance.\
Example: `https://example.vantosi.com/HEAT`

**API Key**\
Input the API Key required for authentication.

**Proxy Settings**\
Enables the usage of a proxy server, if required.
{% endstep %}

{% step %}

## Save the system

Examine the settings and, if they are correct, click **Save** to store the system.

Once saved, Ivanti becomes available for use in ZigiOps integration templates.
{% endstep %}
{% endstepper %}

## What are the most common Ivanti integration use cases?

### Use case 1: Monitoring-to-Ivanti incident automation

Monitoring events from platforms such as OBM can automatically create Ivanti incidents, enabling faster response and centralized service management.

### Use case 2: Cross-system ITSM workflows

Ivanti can be integrated with other ITSM tools to support hybrid environments and synchronized service processes.

### Use case 3: Event-driven service management

ZigiOps can synchronize external system events into Ivanti, ensuring operational visibility and traceability.

## What integration templates are available for Ivanti?

ZigiOps provides prebuilt integration templates for Ivanti.

### Related Templates

* OBM events - Ivanti incidents

Each template includes:

* Predefined entity mappings
* Direction of synchronization
* Entity-specific logic and filtering rules

Templates are documented individually in the **Integration Catalog**.

## Summary

The Ivanti integration in ZigiOps enables:

* Secure, agentless connectivity to Ivanti
* Support for all Ivanti deployment types and versions
* Authentication using API keys
* Optional proxy configuration
* Ready-to-use templates for event and incident synchronization


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