Jira
Learn how to connect Jira Software and Jira Service Management to ZigiOps. Step-by-step configuration, API token setup, correlation fields, and integration templates.
What is Jira integration in ZigiOps?
Jira is a widely used issue tracking and service management platform for DevOps and ITSM teams. ZigiOps enables secure, agentless, bi-directional integrations between Jira and ITSM, monitoring, CRM, and enterprise systems.
With ZigiOps, Jira can:
Receive incidents, alerts, and events from monitoring tools
Sync issues, tasks, bugs, and service requests
Participate in end-to-end ITSM and DevOps workflows
Support backward synchronization (updates flow both ways)
Which Jira products and versions are supported?
Using a supported version is mandatory.
Jira Software
All
7.x (or newer)
Jira Service Management
All
7.x (or newer)
Are there any environmental prerequisites for Jira?
Before configuring Jira, always confirm the prerequisites of the corresponding integration template, as some templates may not require all steps described below.
See the Related Templates section at the end of this page.
How do I create an API Token in Jira Cloud?
An API Token is required when integrating Jira Cloud with ZigiOps.
Log in to your Jira instance
Log in to your Jira instance using the Atlassian account intended for integration.
Open the Atlassian API Token page
Open the Atlassian API Token page: https://id.atlassian.com/manage-profile/security/api-tokens
Create the token
Click Create API Token.
Copy and store it securely
Copy and store the token securely. The token is visible only once after creation.
How do I create a correlation field in Jira?
Correlation fields allow ZigiOps to track and synchronize records across systems.
Log in to Jira
Log in to your Jira instance.
Open Custom Fields
Navigate to: Administration - Issues - Custom Fields
Create a new field
Click the Create new field button in the upper right corner.
Configure the field
Create a new custom field:
Type: Text Field (single line)
Name: Correlation ID (or another suitable name)
Edit the field
Navigate to Edit Field.
Associate the field
Associate the field with:
Create Issue Screen
Edit Issue Screen
View Issue Screen (for the relevant projects)
Update the integration template
Update your integration template in ZigiOps to replace the default correlation field with the newly created one.
How do I connect Jira Software to ZigiOps?
Jira Software - Connected System Configuration
Follow the steps below to add Jira Software as a connected system.
Log in to ZigiOps
Log in to your ZigiOps instance.
Open the Jira connected system setup
Navigate to: Connected Systems - Add New System - Jira
Configure the parameters
Configure the following parameters:
Server URL - Example:
https://name.atlassian.netUsername - Jira username or Atlassian account email
Password - User password or API Token
Proxy Settings (optional) - Enable if a proxy server is required
Save the settings
Review the settings and click Save.
How do I connect Jira Service Management to ZigiOps?
Jira Service Management requires an additional configuration step.
Jira Service Management - Connected System Configuration
Log in to ZigiOps
Log in to your ZigiOps instance.
Open the Jira connected system setup
Navigate to: Connected Systems - Add New System - Jira
Configure the parameters
Configure the following parameters:
Server URL - Example:
https://name.atlassian.netUsername - Jira Service Management user
Password - Password or API Token
Proxy Settings (optional)
Save the system
Click Save to store the system.
Open advanced settings
Open Options - Advanced Settings.
Enable JiraSD
Enable the JiraSD option.
Apply the changes
Click Apply.
This setting ensures proper handling of Jira Service Management entities such as requests and service desk tickets.
What are the most common Jira integration use cases?
Use Case 1: Incident escalation from monitoring tools to Jira
When a critical alert is detected in a monitoring system (such as infrastructure or application monitoring), ZigiOps can automatically create or update a Jira issue. The alert details, severity, timestamps, and related metadata are mapped directly into Jira tasks or bugs. As the incident is acknowledged or resolved in Jira, updates can be synchronized back to the source system, ensuring full visibility and closed-loop incident management.
Use Case 2: Bi-directional ITSM workflows between ServiceNow and Jira
Many organizations use ServiceNow for IT operations and Jira for development teams. With ZigiOps, incidents or service requests created in ServiceNow can automatically generate Jira tasks or bugs, including comments, attachments, and priority changes. Updates made by developers in Jira are synchronized back to ServiceNow, eliminating manual handoffs and status mismatches between teams.
Use Case 3: Centralizing DevOps work from multiple tools into Jira
Jira is often used as the central system for tracking development and operational work. ZigiOps enables tasks, issues, and events from tools like Azure DevOps, monitoring platforms, or CRM systems to be consolidated into Jira. This allows teams to manage all incoming work in a single Jira project while maintaining traceability back to the original source system.
What integration templates are available for Jira?
ZigiOps provides a wide range of prebuilt Jira integration templates, organized by system pair.
Azure DevOps tasks - Jira tasks
Bi-directional
Cherwell incidents - Jira tasks
Bi-directional
Freshdesk tickets - Jira tasks
Bi-directional
Jira tasks - Remedy incidents
Bi-directional
Jira tasks - Remedy problems
Bi-directional
Jira tasks - Salesforce cases
Bi-directional
Jira tasks - ServiceNow incidents
Bi-directional
Microsoft Dynamics incidents - Jira tasks
Bi-directional
OBM events - Jira tasks
Bi-directional
PagerDuty incidents - Jira tasks
Bi-directional
Remedy change requests - Jira tasks
Bi-directional
Remedy incidents - Jira tasks
Bi-directional
Remedy problems - Jira tasks
Bi-directional
Remedy work orders - Jira tasks
Bi-directional
Salesforce cases - Jira tasks
Bi-directional
ServiceNow incidents - Jira tasks
Bi-directional
ServiceNow problems - Jira bugs
Bi-directional
ServiceNow service catalog tasks - Jira tasks
Bi-directional
SolarWinds alerts - Jira tasks
Bi-directional
Each template includes field mappings, direction of synchronization, and entity-specific logic.
For detailed information about available templates for Jira integrations, please contact:
Email: support@zigiwave.com
Summary
The Jira integration in ZigiOps enables:
Agentless, secure connectivity
Support for Jira Software and Jira Service Management
API Token-based authentication
Correlation-aware synchronization
Prebuilt templates for ITSM, DevOps, and monitoring use cases
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