# Microsoft Intune

### What is Microsoft Intune Integration in ZigiOps?

Microsoft Intune is a cloud-based endpoint management platform used for device enrollment, compliance policy enforcement, and mobile application management across enterprise environments.

ZigiOps enables secure, API-based integration between Microsoft Intune and ITSM, monitoring, and DevOps platforms. Using ZigiOps, device compliance events and endpoint data from Intune can be synchronized with external systems to support automated incident creation and cross-team workflows.

With ZigiOps, Microsoft Intune can:

* Trigger automated incident creation in ITSM platforms based on device compliance violations
* Synchronize endpoint status data with monitoring and operations tools
* Participate in cross-team workflows between IT security and service management teams
* Support closed-loop remediation flows between Intune and ticketing systems

The integration is fully customizable and does not require custom scripts or plugins.

### Which Microsoft Intune Versions Are Supported?

Please note that using a supported version is mandatory.

| Product          | Supported Deployment Types | Supported Versions |
| ---------------- | -------------------------- | ------------------ |
| Microsoft Intune | All                        | All                |

### Are There Any Environmental Prerequisites for Microsoft Intune?

> **Note:** Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

**System Requirements:**

* Azure AD application with Microsoft Graph API access enabled
* Client ID, Client Secret, and Tenant ID from the Azure App Registration
* Integration user or service account with appropriate Intune permissions

**Network and Connectivity Requirements:**

* HTTPS access to the Microsoft Graph API endpoint (`https://graph.microsoft.com`)
* Outbound connectivity from ZigiOps to the Microsoft Graph API

### How Do I Connect Microsoft Intune to ZigiOps?

#### Microsoft Intune - Connected System Configuration

Follow the steps below to add your Microsoft Intune instance as a connected system.

{% stepper %}
{% step %}
Log into your ZigiOps instance.
{% endstep %}

{% step %}
Navigate to: **Systems > Microsoft Intune**
{% endstep %}

{% step %}
Configure the following parameters:

* **Server URL** - Input the Microsoft Graph API URL. For example, `https://graph.microsoft.com`
* **Client ID** - Input the Client ID from your Azure App Registration.
* **Client Secret** - Input the Client Secret from your Azure App Registration.
* **Tenant ID** - Input the Tenant ID from your Azure App Registration.
* **Proxy Settings** - Enables the usage of a proxy server.
  {% endstep %}

{% step %}
Examine the settings and if they are correct, click the **Save** button to store the system.
{% endstep %}
{% endstepper %}

Once saved, Microsoft Intune becomes available for use in ZigiOps integration templates.

### What Are the Most Common Microsoft Intune Integration Use Cases?

#### Use Case 1: Automated Incident Creation from Device Compliance Failures

When a device managed by Intune fails a compliance policy check, ZigiOps can automatically create an incident in ServiceNow or Jira, including device details, policy name, and failure reason. IT teams can remediate and close the incident, with status updates synced back to Intune records.

#### Use Case 2: Endpoint Event Forwarding to Monitoring Platforms

Device enrollment events, compliance state changes, and policy assignment updates from Intune can be forwarded to monitoring or observability platforms, providing a unified view of endpoint health alongside infrastructure and application data.

#### Use Case 3: Cross-Team Security and Service Management Workflows

Intune non-compliance events can trigger security review tasks in DevOps tools, ensuring that security and IT service management teams work from synchronized, real-time data without manual hand-offs.

### What Integration Templates Are Available for Microsoft Intune?

ZigiOps provides integration templates for Microsoft Intune, depending on the paired system.

*See the Integration Catalog for all Microsoft Intune templates. Contact* [*support@zigiwave.com*](mailto:support@zigiwave.com) *for detailed template availability.*

Templates are documented individually in the Integration Catalog.

### Summary

The Microsoft Intune integration in ZigiOps enables:

* Secure, OAuth 2.0-based connectivity via the Microsoft Graph API
* Support for all Microsoft Intune deployment types
* Integration with ITSM, monitoring, and DevOps platforms
* Flexible authentication using Client ID, Client Secret, and Tenant ID
* Optional proxy configuration
* Fully customizable synchronization workflows

ZigiOps allows Microsoft Intune to participate in enterprise-grade endpoint management, ITSM, and security automation ecosystems without requiring custom development.


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