# Microsoft SCOM

### What is Microsoft SCOM Integration in ZigiOps?

Microsoft System Center Operations Manager (SCOM) is an infrastructure monitoring platform used to monitor the health, performance, and availability of Windows-based IT environments, including servers, applications, and network devices.

ZigiOps enables secure, API-based integration between Microsoft SCOM and ITSM, DevOps, and other monitoring platforms. Using ZigiOps, alerts and monitoring events from SCOM can be synchronized with external systems to support automated incident management and cross-team operational workflows.

With ZigiOps, Microsoft SCOM can:

* Forward monitoring alerts and health events to ITSM platforms such as ServiceNow, Jira, or Remedy
* Participate in bi-directional workflows where ITSM ticket updates are reflected back in SCOM
* Contribute infrastructure health data to observability and operations management platforms
* Support automated escalation and notification workflows across IT operations teams

The integration is fully customizable and does not require custom scripts or plugins.

### Which Microsoft SCOM Versions Are Supported?

Please note that using a supported version is mandatory.

| Product        | Supported Deployment Types | Supported Versions |
| -------------- | -------------------------- | ------------------ |
| Microsoft SCOM | All                        | 2019, 2022         |

### Are There Any Environmental Prerequisites for Microsoft SCOM?

There are no environmental prerequisites for this product.

### How Do I Connect Microsoft SCOM to ZigiOps?

#### Microsoft SCOM - Connected System Configuration

Follow the steps below to add your Microsoft SCOM instance as a connected system.

{% stepper %}
{% step %}
Log into your ZigiOps instance.
{% endstep %}

{% step %}
Navigate to: **Connected Systems > Add New System > MS SCOM**
{% endstep %}

{% step %}
Configure the following parameters:

* **Server URL** - Input the URL and corresponding port of your SCOM instance. For example, `https://scom.example.com`
* **Username** - Input the username ZigiOps will use to authenticate against the Microsoft SCOM API.
* **Password** - Input the password ZigiOps will use to authenticate against the Microsoft SCOM API.
* **Domain** - Input the domain of the Microsoft SCOM user.
* **Proxy Settings** - Enables the usage of a proxy server.
  {% endstep %}

{% step %}
Examine the settings and if they are correct, click the **Save** button to store the system.
{% endstep %}
{% endstepper %}

Once saved, Microsoft SCOM becomes available for use in ZigiOps integration templates.

### What Are the Most Common Microsoft SCOM Integration Use Cases?

#### Use Case 1: Alert Forwarding from SCOM to ITSM

When SCOM detects a health degradation or alert threshold breach, ZigiOps can automatically create an incident in ServiceNow, Jira, or Remedy. Alert details, severity, and source information are mapped directly into the ITSM record for immediate triage.

#### Use Case 2: Bi-Directional Incident Management Between SCOM and ServiceNow

SCOM alerts that generate ServiceNow incidents can be updated in both directions. When an incident is resolved in ServiceNow, ZigiOps can acknowledge or close the corresponding SCOM alert, ensuring consistency across monitoring and service management.

#### Use Case 3: Infrastructure Health Data Aggregation

SCOM infrastructure health data can be forwarded to centralized operations management platforms, providing a unified view of Windows environment health alongside data from other monitoring tools.

### What Integration Templates Are Available for Microsoft SCOM?

ZigiOps provides integration templates for Microsoft SCOM, depending on the paired system.

*See the Integration Catalog for all Microsoft SCOM templates. Contact* [*support@zigiwave.com*](mailto:support@zigiwave.com) *for detailed template availability.*

Templates are documented individually in the Integration Catalog.

### Summary

The Microsoft SCOM integration in ZigiOps enables:

* Secure, domain-authenticated API connectivity
* Support for Microsoft SCOM 2019 and 2022
* Integration with ITSM, monitoring, and operations platforms
* Username, password, and domain-based authentication
* Optional proxy configuration
* Fully customizable synchronization workflows

ZigiOps allows Microsoft SCOM to participate in enterprise-grade monitoring, ITSM, and automation ecosystems without requiring custom development.


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