New Relic

Connect New Relic APM to ZigiOps. API key generation steps, connected system configuration, and templates for syncing APM metrics and violations with OBM and vROps.

What is New Relic Integration in ZigiOps?

New Relic is a cloud-based observability and application performance monitoring (APM) platform used to track application health, infrastructure metrics, and distributed traces across enterprise environments.

ZigiOps enables secure, API-based integration between New Relic APM and ITSM, ITOM, and monitoring platforms. Using ZigiOps, APM metrics, topology data, and violation events from New Relic can be synchronized with external systems to support automated incident management and observability workflows.

With ZigiOps, New Relic can:

• Forward APM violations and alerts to operations management platforms such as OBM

• Synchronize application topology data with infrastructure management tools

• Feed host and application metrics into centralized monitoring platforms

• Participate in automated incident creation and escalation workflows

The integration is fully customizable and does not require custom scripts or plugins.

Which New Relic Versions Are Supported?

Please note that using a supported version is mandatory.

Product	Supported Deployment Types	Supported Versions
New Relic APM	All	All

Are There Any Environmental Prerequisites for New Relic?

Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

How Do I Generate an API Key in New Relic?

1

Log in to your New Relic instance.

2

Navigate to: Account > Account Settings > API Keys

3

Click the Create a Key button and enter the required details.

4

Select User as the key type.

5

Click Create a Key to generate and store the key securely.

How Do I Connect New Relic to ZigiOps?

New Relic - Connected System Configuration

Follow the steps below to add your New Relic instance as a connected system.

1

Log into your ZigiOps instance.

2

Navigate to: Connected Systems > Add New System > NewRelic APM

3

Configure the following parameters:

• Server URL - Input the URL of your New Relic instance. For example, https://api.eu.newrelic.com

• API Key - Input the API Key generated in the prerequisites step.

• Proxy Settings - Enables the usage of a proxy server.

4

Examine the settings and if they are correct, click the Save button to store the system.

Once saved, New Relic APM becomes available for use in ZigiOps integration templates.

What Are the Most Common New Relic Integration Use Cases?

Use Case 1: APM Violation Forwarding to OBM

When New Relic detects an application performance violation or threshold breach, ZigiOps forwards the event to Operations Bridge Manager as a structured event. Operations teams can triage, correlate, and act on the alert within OBM without switching tools.

Use Case 2: Application Topology Sync with OBM

New Relic application and host topology data can be synchronized with OBM, providing infrastructure operations teams with an up-to-date view of application dependencies and hosting relationships.

Use Case 3: Host Metrics Ingestion into Monitoring Platforms

APM host and application metrics collected by New Relic can be fed into platforms like vROps or OBM, enabling centralized performance monitoring and capacity planning across hybrid environments.

What Integration Templates Are Available for New Relic?

ZigiOps provides the following integration templates for New Relic APM:

• New Relic APM application host metrics to OBM metrics

• New Relic APM application metrics to OBM metrics

• New Relic APM application topology to OBM topology

• New Relic APM violations to OBM events

• New Relic APM application host metrics to vROps metrics

See the Integration Catalog for all New Relic templates.

Templates are documented individually in the Integration Catalog.

Summary

The New Relic integration in ZigiOps enables:

• Secure, API key-based connectivity

• Support for all New Relic APM deployment types

• Integration with OBM, vROps, and other monitoring platforms

• Metrics, topology, and violation data synchronization

• Optional proxy configuration

• Fully customizable synchronization workflows

ZigiOps allows New Relic APM to participate in enterprise-grade ITOM, observability, and monitoring ecosystems without requiring custom development.