Operations Bridge Manager (OBM)

Connect OBM to ZigiOps. Connected Server setup, Event Forwarding rules, connected system configuration, and templates for ITSM and monitoring integrations.

What is OBM Integration in ZigiOps?

Operations Bridge Manager (OBM) is an IT operations management platform used for event correlation, topology-aware monitoring, and service-centric operations across hybrid IT environments.

ZigiOps enables secure, API-based integration between OBM and ITSM, DevOps, and other monitoring platforms. Using ZigiOps, events, topology data, and operational alerts from OBM can be synchronized with external systems to support automated incident management and cross-platform operations workflows.

With ZigiOps, OBM can:

• Forward correlated events to ITSM platforms such as ServiceNow, Jira, Remedy, and Cherwell

• Receive topology and infrastructure data from monitoring tools for enrichment

• Participate in bi-directional event and incident workflows with ITSM systems

• Support downtime and RTSM-based configuration management integrations

The integration is fully customizable and does not require custom scripts or plugins.

Which OBM Versions Are Supported?

Please note that using a supported version is mandatory.

Product	Supported Deployment Types	Supported Versions
Operations Bridge Manager (OBM)	Server	10.x (or newer)

Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

How Do I Create a Connected Server in OBM?

A Connected Server must be created in OBM before ZigiOps can receive events from it.

1

Access the Connected Servers page

Access the OBM web console and navigate to: Administration > Setup and Maintenance > Connected Servers

2

Create an External Event Processing Connected Server

Create a new Connected Server of type External Event Processing and configure the following:

General:

• Display Label - Enter a display label to identify this connected server.

• Identifier - The Connected Server username ZigiOps uses to authenticate against OBM. Accept the default or enter a valid value.

Server Properties:

• Fully Qualified Domain Name - The FQDN or IP of the ZigiOps server, which OBM uses to send event data.

• CI Type - The CI Type OBM creates in RTSM for this connected server. Select Management System if unsure.

• Delivery Options - Accept the default unless advised otherwise by an OBM administrator.

Integration Type:

• Type - Select Call External Event Web Service.

• URL Path - Enter /listener/omi unless specified otherwise in the ZigiOps template settings.

• Supports Bulk Transfer - Enable if bulk transfer of events is required. Check the ZigiOps template for a BULK action name before enabling.

Outgoing Connection:

• Username - Enter notused (OBM requires a value but ZigiOps does not use it).

• Password - Enter notused (same reason as above).

• Port - Enter the ZigiOps listener port as specified in the corresponding ZigiOps template.

• Transfer Control - Enable this option to allow event transfer through this connected server.

Incoming Connection:

• Password - The password ZigiOps uses to authenticate against OBM for backward synchronization.

How Do I Create an Event Forwarding Rule in OBM?

Event Forwarding rules define which OBM events are automatically sent to ZigiOps and connected ITSM platforms.

1

Log in and open Event Forwarding

Log in to the OBM web console. Navigate to: Administration > Event Processing > Automation > Event Forwarding and click New.

2

Configure the forwarding rule

Configure the forwarding rule:

• Display Name - A descriptive name to identify this rule.

• Event Filter - The condition criteria that events must match to be forwarded.

• Target Servers - The connected server to which the rule forwards events. Set the forwarding type to Synchronize and Transfer Control.

3

Save the rule

Click Create to save the Event Forwarding rule.

How Do I Connect OBM to ZigiOps?

OBM - Connected System Configuration

Follow the steps below to add your OBM instance as a connected system.

1

Open the OpsBridge system setup

Log into your ZigiOps instance. Navigate to: Connected Systems > Add New System > OpsBridge

2

Configure the connection parameters

Configure the following parameters:

• Server URL - Input the URL of your OBM instance. For example, https://obm.example.com

• Username - Input your Connected Server username (required for event integrations).

• Password - Input the password for the above user (required for event integrations).

• Downtime Service Username - Input an OBM Downtime Service username (required for downtime integrations).

• Downtime Service Password - Input the password for the Downtime Service username (required for downtime integrations).

• RTSM Username - Input an OBM RTSM username (required for downtime or uCMDB integrations).

• RTSM Password - Input the password for the RTSM username (required for downtime or uCMDB integrations).

• Proxy Settings - Enables the usage of a proxy server.

3

Save the system

Examine the settings and if they are correct, click the Save button to store the system.

Once saved, OBM becomes available for use in ZigiOps integration templates.

What Are the Most Common OBM Integration Use Cases?

Use Case 1: OBM Event Forwarding to ITSM

Correlated OBM events can be automatically forwarded to ITSM platforms including ServiceNow, Jira, Remedy, Cherwell, Ivanti, and Zendesk. ZigiOps maps event fields to the target system's incident schema, ensuring full context is preserved.

Use Case 2: Bi-Directional ITSM and OBM Synchronization

When an ITSM incident linked to an OBM event is updated or resolved, ZigiOps synchronizes the status change back to OBM, keeping event ownership and lifecycle state consistent across both platforms.

Use Case 3: Topology Data Ingestion from Monitoring Tools

ZigiOps can forward topology and infrastructure data from monitoring tools such as SAP SolMan into OBM, keeping the OBM topology model up to date without manual configuration.

What Integration Templates Are Available for OBM?

ZigiOps provides the following integration templates for OBM:

• OBM events to Cherwell incidents

• OBM events to Ivanti incidents

• OBM events to Jira tasks

• OBM events to Remedy incidents

• OBM events to Remedy problems

• OBM events to ServiceNow incidents

• OBM events to ServiceNow incidents (Staging Table)

• OBM events to Zendesk tickets

• SAP SolMan Alerts to OBM Events Backsync

See the Integration Catalog for all OBM templates.

Templates are documented individually in the Integration Catalog.

Summary

The OBM integration in ZigiOps enables:

• Secure, Connected Server-based event integration

• Support for OBM 10.x and newer (Server deployment)

• Integration with ITSM, DevOps, and other monitoring platforms

• Event forwarding, bi-directional sync, and topology data exchange

• Configurable downtime and RTSM-based integration options

• Optional proxy configuration

• Fully customizable synchronization workflows

ZigiOps allows OBM to participate in enterprise-grade ITSM, ITOM, and automation ecosystems without requiring custom development.