# PagerDuty

### What is PagerDuty Integration in ZigiOps?

PagerDuty is an incident management and digital operations platform used for real-time alerting, on-call scheduling, and incident response coordination across DevOps and IT operations teams.

ZigiOps enables secure, API-based integration between PagerDuty and ITSM, DevOps, and monitoring platforms. Using ZigiOps, incidents and alerts from PagerDuty can be synchronized with external systems to support automated escalation, ticket creation, and cross-team incident workflows.

With ZigiOps, PagerDuty can:

* Forward incidents to ITSM platforms such as Jira and ServiceNow for structured ticket management
* Participate in bi-directional workflows where ITSM resolution updates are reflected in PagerDuty
* Trigger automated escalation paths based on incident severity and on-call schedules
* Integrate with monitoring platforms for end-to-end alert-to-incident lifecycle management

The integration is fully customizable and does not require custom scripts or plugins.

### Which PagerDuty Versions Are Supported?

Please note that using a supported version is mandatory.

| Product   | Supported Deployment Types | Supported Versions |
| --------- | -------------------------- | ------------------ |
| PagerDuty | All                        | All                |

### Are There Any Environmental Prerequisites for PagerDuty?

> **Note:** Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

#### How Do I Create an API Token in PagerDuty?

1. Sign in to your PagerDuty instance. For example, `https://example.eu.pagerduty.com`
2. Navigate to: **Integrations > API Access Keys**
3. Click **Create New API Key**, enter a suitable description, and click **Create Key**.

> **Important:** Store the API token securely. It is only visible at the time of creation.

### How Do I Connect PagerDuty to ZigiOps?

#### PagerDuty - Connected System Configuration

Follow the steps below to add your PagerDuty instance as a connected system.

1. Log into your ZigiOps instance.
2. Navigate to: **Connected Systems > Add New System > PagerDuty**
3. Configure the following parameters:
   * **Server URL** - Input the PagerDuty API URL. For example, `https://api.pagerduty.com`
   * **API Token** - Input a valid, active PagerDuty API key.
   * **Proxy Settings** - Enables the usage of a proxy server.
4. Examine the settings and if they are correct, click the **Save** button to store the system.

Once saved, PagerDuty becomes available for use in ZigiOps integration templates.

### What Are the Most Common PagerDuty Integration Use Cases?

#### Use Case 1: PagerDuty Incident Escalation to Jira

When a PagerDuty incident is created or escalated, ZigiOps can automatically create a corresponding Jira task with incident details, severity, and on-call assignee information. Development and operations teams can manage remediation in Jira while PagerDuty retains the incident timeline.

#### Use Case 2: Bi-Directional Sync Between PagerDuty and ITSM

PagerDuty incidents can be mirrored as ServiceNow or Jira tickets, with status updates flowing in both directions. When an incident is resolved in the ITSM tool, ZigiOps updates the corresponding PagerDuty incident, maintaining consistency across both platforms.

#### Use Case 3: Alert-to-Incident Lifecycle Management

Alerts from monitoring platforms forwarded through ZigiOps can trigger PagerDuty incidents, ensuring that the full alert-to-resolution lifecycle is captured across monitoring, on-call management, and ITSM systems.

### What Integration Templates Are Available for PagerDuty?

ZigiOps provides the following integration templates for PagerDuty:

* PagerDuty incidents to Jira tasks

*See the Integration Catalog for all PagerDuty templates.*

Templates are documented individually in the Integration Catalog.

### Summary

The PagerDuty integration in ZigiOps enables:

* Secure, API token-based connectivity
* Support for all PagerDuty deployment types
* Integration with Jira, ServiceNow, and other ITSM platforms
* Incident forwarding and bi-directional status synchronization
* Optional proxy configuration
* Fully customizable synchronization workflows

ZigiOps allows PagerDuty to participate in enterprise-grade ITSM, DevOps, and incident management ecosystems without requiring custom development.


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