# Remedyforce

### What is Remedyforce Integration in ZigiOps?

BMC Remedyforce is a cloud-based IT service management platform built on the Salesforce platform, used for incident, problem, change, and service request management in enterprise environments.

ZigiOps enables secure, OAuth-based integration between Remedyforce and ITSM, DevOps, and monitoring platforms. Using ZigiOps, tickets and service records from Remedyforce can be synchronized with external systems to support automated cross-team workflows.

With ZigiOps, Remedyforce can:

* Sync service tickets and incidents with DevOps and monitoring platforms
* Participate in bi-directional workflows with ITSM tools such as Jira and ServiceNow
* Receive alerts and events from monitoring platforms as Remedyforce records
* Support end-to-end ITSM automation across cloud and on-premises systems

The integration is fully customizable and does not require custom scripts or plugins.

### Which Remedyforce Versions Are Supported?

Please note that using a supported version is mandatory.

| Product     | Supported Deployment Types | Supported Versions |
| ----------- | -------------------------- | ------------------ |
| Remedyforce | Cloud                      | All                |

### Are There Any Environmental Prerequisites for Remedyforce?

> **Note:** Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

#### How Do I Create a Consumer Key and Consumer Secret in Remedyforce?

1. Log into your Remedyforce instance.
2. Navigate to: **Setup > App Manager**
3. Click the **View** button for the desired application.
4. The **Consumer Key** and **Consumer Secret** are available in the Manage Application menu.

### How Do I Connect Remedyforce to ZigiOps?

#### Remedyforce - Connected System Configuration

Follow the steps below to add your Remedyforce instance as a connected system.

{% stepper %}
{% step %}
Log into your ZigiOps instance.
{% endstep %}

{% step %}
Navigate to: **Connected Systems > Add New System > Remedyforce**
{% endstep %}

{% step %}
Configure the following parameters:

* **URL** - Input the URL of your Remedyforce instance. For example, `https://example.my.salesforce.com`
* **Username** - Input your Remedyforce username.
* **Password** - Input the password for the above user.
* **Consumer Key** - Input the Consumer Key from your Salesforce App Manager.
* **Consumer Secret** - Input the Consumer Secret from your Salesforce App Manager.
* **Proxy Settings** - Enables the usage of a proxy server.
  {% endstep %}

{% step %}
Examine the settings and if they are correct, click the **Save** button to store the system.

Once saved, Remedyforce becomes available for use in ZigiOps integration templates.
{% endstep %}
{% endstepper %}

### What Are the Most Common Remedyforce Integration Use Cases?

#### Use Case 1: Incident and Ticket Synchronization with DevOps Tools

Remedyforce service tickets can be synchronized with Jira or Azure DevOps, enabling development teams to track and resolve IT service incidents from within their native DevOps environment while ITSM teams manage the full lifecycle in Remedyforce.

#### Use Case 2: Monitoring Alert Escalation to Remedyforce

Alerts from monitoring platforms can be forwarded through ZigiOps to Remedyforce as structured tickets, capturing infrastructure events in the service management system for triage, assignment, and SLA tracking.

#### Use Case 3: Cross-Platform ITSM Automation

Remedyforce can be connected to other ITSM platforms to enable automated escalation, routing, and resolution workflows that span multiple service management systems without requiring manual hand-offs.

### What Integration Templates Are Available for Remedyforce?

ZigiOps provides integration templates for Remedyforce depending on the paired system.

*See the Integration Catalog for all Remedyforce templates. Contact* [*support@zigiwave.com*](mailto:support@zigiwave.com) *for detailed template availability.*

Templates are documented individually in the Integration Catalog.

### Summary

The Remedyforce integration in ZigiOps enables:

* Secure, OAuth-based connectivity using Consumer Key and Consumer Secret
* Support for cloud-based Remedyforce deployments
* Integration with ITSM, DevOps, and monitoring platforms
* Ticket and incident synchronization workflows
* Optional proxy configuration
* Fully customizable synchronization workflows

ZigiOps allows Remedyforce to participate in enterprise-grade ITSM, DevOps, and automation ecosystems without requiring custom development.


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