# SAP Solution Manager

### What is SAP Solution Manager Integration in ZigiOps?

SAP Solution Manager is an IT and application lifecycle management platform used to monitor, support, and manage SAP and non-SAP systems across enterprise IT landscapes.

ZigiOps enables secure integration between SAP Solution Manager and ITSM and operations management platforms. Using ZigiOps, SAP Solution Manager alerts and topology data can be forwarded to external systems to support automated incident creation and cross-platform operations workflows.

With ZigiOps, SAP Solution Manager can:

* Forward monitoring alerts to operations management platforms such as OBM
* Participate in automated alert-to-incident workflows across IT and SAP operations teams
* Synchronize SAP topology data with external infrastructure management platforms
* Support bi-directional event flows between SAP operations and ITSM tools

The integration is fully customizable and does not require custom scripts or plugins.

### Which SAP Solution Manager Versions Are Supported?

Please note that using a supported version is mandatory.

| Product              | Supported Deployment Types | Supported Versions   |
| -------------------- | -------------------------- | -------------------- |
| SAP Solution Manager | All                        | 7.2 (including SP14) |

### Are There Any Environmental Prerequisites for SAP Solution Manager?

{% hint style="info" %}
**Note:** Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.
{% endhint %}

{% hint style="warning" %}
**Important:** The SAP Solution Manager integration requires importing an integration package and configuring RFC connections. These steps are advanced SAP configurations and should be performed by an SAP administrator.
{% endhint %}

#### How Do I Import the ZigiOps Integration Package for SAP Solution Manager?

{% stepper %}
{% step %}
Unzip and copy the transport files

Unzip `ZigiOps_Integration_package_for_SAP_Solman_v4.zip` to your SAP Solution Manager system.

* Navigate to the `trans` directory on the development server.
* Copy the K Type Transport to the `cofile` directory and the R Type Transport to the `data` directory.
  {% endstep %}

{% step %}
Import the transport into SAP

Enter **STMS** as the transaction code in SAP Solution Manager.

* Click **Import**, navigate to the import queue, and double-click the appropriate development system.
* Click **Extras > Other Requests > Add**.
  {% endstep %}

{% step %}
Add the transport request

In the Add Transport Request dialog:

* Enter your target client number (for example, `100`).
* Select the **Transp. Request** field and search for your transports using a wildcard (`*`) followed by the digit code.
* Select the transport number and confirm.
  {% endstep %}

{% step %}
Add the integration as a third-party component

Enter **SOLMAN\_SETUP** as the transaction code and navigate to the **SAP Solution Manager: Configuration** tab.

* Select the desired monitoring configuration (for example, Job Monitoring, System Monitoring, User Experience Monitoring).
* Go to **Step 2 (Configure Infrastructure) > Step 2.3 (Default Settings)**.
* Click **Edit** and set **Third-Party Components** to **Active** on the Third-Party Components tab.
* Click **Add**, select **BAdI Definition for Alert Reactions**, and click **OK**.
* Click **Read Only** and save your changes.
  {% endstep %}
  {% endstepper %}

#### How Do I Configure the RFC Connection to ZigiOps?

{% stepper %}
{% step %}
Open the RFC connection

In SAP GUI, search for **SM59** and expand **HTTP Connections to External Server**.

Find or create **ZGW\_NEW\_ALERT**.
{% endstep %}

{% step %}
Configure the technical settings

Under the **Technical Settings** tab, configure:

* **Target Host** - The FQDN, hostname, or IP of the ZigiOps server.
* **Service No.** - The ZigiOps listener port (`9292` by default).
* **Path Prefix** - The ZigiOps listener context path (`/listener/sap-solman/alerts` by default). Must start with `/`.
* **Proxy Host, Proxy Service, Proxy User, Proxy Password** - Optional proxy settings if required.
  {% endstep %}
  {% endstepper %}

#### How Do I Configure the ZGW\_CONNECTIONS Mapping Table?

The ZGW\_CONNECTIONS table defines which SAP Solution Manager alert types are forwarded to ZigiOps via the configured RFC connection.

{% stepper %}
{% step %}
Open the configuration table

In SAP GUI, search for **ZGW\_CONNECTIONS** and execute it to open the configuration table.
{% endstep %}

{% step %}
Create a new record

* Click **Change Display**, then click **New Entries**.
* Search for a Context ID or enter `*` to match all entries.
* Search for an Alert Type ID or enter `*` to match all entries.
* Search for the ZGW\_NEW\_ALERT RFC connection and click **Save**.
  {% endstep %}
  {% endstepper %}

**Priority handling for multiple records (four levels, evaluated in order):**

| Priority   | Context ID    | Alert Type ID            |
| ---------- | ------------- | ------------------------ |
| Priority 1 | Matching      | Matching                 |
| Priority 2 | Matching      | Wildcard (\*)            |
| Priority 3 | Wildcard (\*) | Matching                 |
| Priority 4 | Wildcard (\*) | Wildcard (\*) - fallback |

### How Do I Connect SAP Solution Manager to ZigiOps?

#### SAP Solution Manager - Connected System Configuration

Follow the steps below to add your SAP Solution Manager instance as a connected system.

{% stepper %}
{% step %}
Log in to ZigiOps

Log into your ZigiOps instance.
{% endstep %}

{% step %}
Open the connected system setup

Navigate to: **Connected Systems > Add New System > SAP-SolMan**
{% endstep %}

{% step %}
Configure the parameters

Configure the following parameters:

* **URL** - Input the URL of your SAP Solution Manager instance. For example, `https://sap.example.com`
* **Username** - The username ZigiOps uses to authenticate against SAP Solution Manager.
* **Password** - The password for the above user.
* **Client Number** - The client number of the SAP Solution Manager instance.
* **Proxy Settings** - Enables the usage of a proxy server.
  {% endstep %}

{% step %}
Save the system

Examine the settings and if they are correct, click the **Save** button to store the system.
{% endstep %}
{% endstepper %}

Once saved, SAP Solution Manager becomes available for use in ZigiOps integration templates.

### What Are the Most Common SAP Solution Manager Integration Use Cases?

#### Use Case 1: SAP Alert Forwarding to OBM

SAP Solution Manager monitoring alerts can be forwarded to OBM as structured events via ZigiOps, enabling operations teams to correlate SAP alerts with data from other infrastructure monitoring tools from a single platform.

#### Use Case 2: Bi-Directional Alert and Event Synchronization with OBM

ZigiOps supports backward synchronization between OBM and SAP Solution Manager, ensuring that event status updates made in OBM are reflected in the originating SAP alert, maintaining a consistent operational picture across both platforms.

#### Use Case 3: SAP Topology Synchronization

SAP Solution Manager topology data can be synchronized with OBM, keeping the operations platform's topology model aligned with the SAP landscape configuration.

### What Integration Templates Are Available for SAP Solution Manager?

ZigiOps provides the following integration templates for SAP Solution Manager:

* SAP SolMan Alerts to OBM Events (OA)
* SAP SolMan Alerts to OBM Events Backsync
* SAP Solman topology to OBM topology (OA)

*See the Integration Catalog for all SAP Solution Manager templates.*

Templates are documented individually in the Integration Catalog.

### Summary

The SAP Solution Manager integration in ZigiOps enables:

* Secure, RFC-based and REST API connectivity
* Support for SAP Solution Manager 7.2 (including SP14)
* Integration with OBM and other operations management platforms
* Alert and topology data synchronization with bi-directional support
* RFC connection and ZGW\_CONNECTIONS table-based routing
* Optional proxy configuration
* Fully customizable synchronization workflows

ZigiOps allows SAP Solution Manager to participate in enterprise-grade ITSM, ITOM, and automation ecosystems without requiring custom development.


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