# ServiceNow MID Server

### What is ServiceNow MID Server Integration in ZigiOps?

The ServiceNow MID (Management, Instrumentation, and Discovery) Server is a Java application that facilitates secure communication between the ServiceNow cloud platform and systems located within a customer's internal network, including on-premises and firewalled environments.

ZigiOps supports direct integration with the ServiceNow MID Server, enabling data exchange between ZigiOps and ServiceNow instances where direct cloud connectivity is restricted by network or security policies.

With ZigiOps, ServiceNow MID Server can:

* Serve as the communication bridge for ZigiOps to reach on-premises ServiceNow environments
* Enable secure, firewall-compliant data exchange between ZigiOps and ServiceNow
* Support integration workflows that require internal network access for data collection or delivery
* Participate in ITSM automation scenarios in environments with strict outbound connectivity controls

The integration is fully customizable and does not require custom scripts or plugins.

### Which ServiceNow MID Server Versions Are Supported?

Please note that using a supported version is mandatory.

| Product               | Supported Deployment Types | Supported Versions |
| --------------------- | -------------------------- | ------------------ |
| ServiceNow MID Server | All                        | All                |

### Are There Any Environmental Prerequisites for ServiceNow MID Server?

There are no environmental prerequisites for this product.

### How Do I Connect ServiceNow MID Server to ZigiOps?

#### ServiceNow MID Server - Connected System Configuration

Follow the steps below to add your ServiceNow MID Server instance as a connected system.

{% stepper %}
{% step %}
Log into your ZigiOps instance.
{% endstep %}

{% step %}
Navigate to: **Connected Systems > Add New System > ServiceNow MID Server**
{% endstep %}

{% step %}
Configure the following parameters:

* **Server URL** - Input the URL of the MID Server API. For example, `https://midserver.example.com:9060`
* **Username** - Input the username of the ServiceNow MID Server.
* **Password** - Input the password for the ServiceNow MID Server.
* **Proxy Settings** - Enables the usage of a proxy server.
  {% endstep %}

{% step %}
Examine the settings and if they are correct, click the **Save** button to store the system.

Once saved, ServiceNow MID Server becomes available for use in ZigiOps integration templates.
{% endstep %}
{% endstepper %}

### What Are the Most Common ServiceNow MID Server Integration Use Cases?

#### Use Case 1: Secure ITSM Integration in Restricted Network Environments

Organizations with strict outbound connectivity policies can use the ServiceNow MID Server as the secure communication layer between ZigiOps and their ServiceNow instance. ZigiOps communicates with the MID Server, which then relays data to and from ServiceNow within the internal network.

#### Use Case 2: On-Premises Monitoring Alert Forwarding to ServiceNow

Monitoring tools deployed in on-premises environments behind firewalls can forward alerts through ZigiOps to ServiceNow via the MID Server, ensuring that infrastructure events are captured as ITSM incidents without requiring direct cloud access from internal systems.

#### Use Case 3: Internal Data Collection for Hybrid ITSM Workflows

The MID Server enables ZigiOps to reach ServiceNow entities and data sources that are not directly accessible from the cloud, supporting integration workflows that span both cloud and on-premises components.

### What Integration Templates Are Available for ServiceNow MID Server?

ZigiOps provides integration templates for ServiceNow MID Server depending on the paired system and deployment scenario.

*See the Integration Catalog for all ServiceNow MID Server templates. Contact* [*support@zigiwave.com*](mailto:support@zigiwave.com) *for detailed template availability.*

Templates are documented individually in the Integration Catalog.

### Summary

The ServiceNow MID Server integration in ZigiOps enables:

* Secure, credential-based connectivity to the MID Server API
* Support for all ServiceNow MID Server deployment types
* Firewall-compliant communication between ZigiOps and on-premises ServiceNow environments
* Support for hybrid and restricted network integration scenarios
* Optional proxy configuration
* Fully customizable synchronization workflows

ZigiOps allows ServiceNow MID Server to serve as a secure communication bridge in enterprise-grade ITSM and automation ecosystems without requiring custom development.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zigiwave.com/available-systems/servicenow-mid-server.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.