# SIGNL4

### What is SIGNL4 Integration in ZigiOps?

SIGNL4 is a mobile alerting and incident notification platform used to deliver critical alerts to on-call teams via push notifications, SMS, and voice calls across enterprise IT and operational environments.

ZigiOps enables secure, webhook-based integration between SIGNL4 and ITSM, monitoring, and DevOps platforms. Using ZigiOps, alerts and operational events from connected systems can be forwarded to SIGNL4 to trigger immediate on-call notifications and escalations.

With ZigiOps, SIGNL4 can:

* Receive forwarded alerts from monitoring and ITSM platforms for immediate on-call notification
* Participate in automated escalation workflows triggered by infrastructure or application events
* Integrate with ITSM ticketing systems to notify responsible teams when new incidents are created
* Support closed-loop alerting where acknowledgment in SIGNL4 triggers updates in the source system

The integration is fully customizable and does not require custom scripts or plugins.

### Which SIGNL4 Versions Are Supported?

Please note that using a supported version is mandatory.

| Product | Supported Deployment Types | Supported Versions |
| ------- | -------------------------- | ------------------ |
| SIGNL4  | All                        | All                |

### Are There Any Environmental Prerequisites for SIGNL4?

{% hint style="info" %}
Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.
{% endhint %}

#### How Do I Obtain My Webhook URL and Team Secret in SIGNL4?

1. Log in to your SIGNL4 instance.
2. Navigate to: **SIGNL4 > Teams**
3. Click the **Team** tile to expand it.

Your Webhook URL and Team Secret are displayed in the expanded section. The Team Secret is the last segment of the Webhook URL.

> **Example:** Webhook URL: `https://connect.signl4.com/webhook/exampleSecret` | Team Secret: `exampleSecret`

### How Do I Connect SIGNL4 to ZigiOps?

#### SIGNL4 - Connected System Configuration

Follow the steps below to add your SIGNL4 instance as a connected system.

1. Log into your ZigiOps instance.
2. Navigate to: **Connected Systems > Add New System > SIGNL4**
3. Configure the following parameters:
   * **Instance URL** - Input your SIGNL4 Team Webhook URL. For example, `https://connect.signl4.com/webhook/<yourTeamSecret>`
   * **Team Secret** - Input the Team Secret of your SIGNL4 team.
   * **Proxy Settings** - Enables the usage of a proxy server.
4. Examine the settings and if they are correct, click the **Save** button to store the system.

Once saved, SIGNL4 becomes available for use in ZigiOps integration templates.

### What Are the Most Common SIGNL4 Integration Use Cases?

#### Use Case 1: Monitoring Alert Notification via SIGNL4

Infrastructure alerts from monitoring platforms forwarded through ZigiOps can trigger immediate SIGNL4 push notifications to on-call engineers, ensuring that critical events reach the right person within seconds.

#### Use Case 2: ITSM Incident Notification

When a high-priority incident is created in ServiceNow or Jira, ZigiOps can forward the incident details to SIGNL4, triggering an on-call alert with full context so that the responsible team is notified immediately.

#### Use Case 3: Escalation and Acknowledgment Workflows

SIGNL4 acknowledgments can be configured to trigger status updates in the originating ITSM or monitoring system via ZigiOps, enabling closed-loop alerting without requiring engineers to manually update multiple platforms.

### What Integration Templates Are Available for SIGNL4?

ZigiOps provides integration templates for SIGNL4 depending on the paired system and use case.

*See the Integration Catalog for all SIGNL4 templates. Contact* [*support@zigiwave.com*](mailto:support@zigiwave.com) *for detailed template availability.*

Templates are documented individually in the Integration Catalog.

### Summary

The SIGNL4 integration in ZigiOps enables:

* Secure, webhook-based connectivity using Webhook URL and Team Secret
* Support for all SIGNL4 deployment types
* Integration with monitoring, ITSM, and DevOps platforms
* Real-time mobile alerting and on-call notification workflows
* Optional proxy configuration
* Fully customizable alert forwarding workflows

ZigiOps allows SIGNL4 to participate in enterprise-grade alerting, ITSM, and automation ecosystems without requiring custom development.


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