SMTP

Configure SMTP in ZigiOps to send email notifications for monitoring alerts, incidents, and change requests.

What is SMTP integration in ZigiOps?

Simple Mail Transfer Protocol (SMTP) is the standard protocol for sending email messages between servers. In ZigiOps, the SMTP connector enables the platform to send email notifications to users and user groups when specific events, alerts, incidents, or workflow triggers occur.

The SMTP integration does not pull data from an external system. Instead, it acts as an outbound notification channel within ZigiOps integration templates.

With ZigiOps, SMTP can be used to:

• Notify users and user groups when monitoring alerts or incidents are generated

• Send email notifications for ITSM events such as ticket creation or assignment

• Deliver change request notifications when approvals or completions occur

• Support self-health monitoring alerts from ZigiOps itself

What systems support SMTP notifications in ZigiOps?

The SMTP connector can be paired with templates from a wide range of connected systems. The table below outlines the supported areas and systems.

Area	Description	Connected Systems
Self-Health Monitoring	Notify users and/or user groups by email on ZigiOps Self-Health event generation.	ZigiOps
Monitoring	Notify users and/or user groups by email whenever a specific Alert, Event, Incident, Problem, or Status Change occurs.	Cherwell, DataDog, Dynatrace, Kubernetes, Nagios, NewRelic, OpsBridge, Prometheus, Remedy, Remedyforce, ServiceNow, SolarWinds, Zabbix, vROps
DevOps and IT Support	Notify users and/or user groups whenever a specific Epic, Story, Issue, Task, Work Item, or Case is created or assigned.	Azure DevOps, Jira, Salesforce, ServiceNow
Change Management	Notify users and/or user groups whenever a specific Change Request is created, approved, or completed.	Remedy, ServiceNow

Are there any environmental prerequisites for SMTP?

Note: Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

See the Related Templates section at the end of this page.

How do I connect an SMTP server to ZigiOps?

SMTP - Connected System Configuration

Follow the steps below to add an SMTP server as a connected system in ZigiOps.

1

Log in to your ZigiOps instance.

2

Navigate to Connected Systems → Add New System → SMTP and configure the following parameters:

• URL: Input the URL of the SMTP server followed by its port. Example: mailserver.example.com:587.

• Connection Type: Select the connection type of the SMTP server.

• Username: Input the username (typically an email address) used to authenticate against the SMTP server.

• Password: Input the password for the SMTP server username.

• Proxy Settings (optional): Enable this option if a proxy server is required for outbound communication.

3

Review the configuration.

4

Click Save to store the connected system.

Once saved, the SMTP connector becomes available for use in ZigiOps integration templates.

What are the most common SMTP integration use cases?

Use case 1: Monitoring alert email notifications

ZigiOps can be configured to send email notifications to on-call teams or user groups when alerts or events are detected in monitoring systems such as Nagios, Prometheus, Dynatrace, or SolarWinds.

Use case 2: ITSM workflow email notifications

When issues, tasks, or stories are created or assigned in platforms such as Jira, ServiceNow, or Azure DevOps, ZigiOps can send targeted email notifications to the responsible users or groups.

Use case 3: Change management notifications

ZigiOps can notify stakeholders by email when change requests are created, approved, or completed in Remedy or ServiceNow, supporting compliance and communication requirements.

Use case 4: ZigiOps self-health monitoring

The SMTP connector can also be used to notify administrators when ZigiOps generates internal self-health events, enabling proactive platform management.

What integration templates are available for SMTP?

Related Templates

SMTP is used as a notification output in templates across multiple categories. Please contact the ZigiWave support team at [email protected] or visit the Integration Catalog for the full list of SMTP-enabled templates.

Each template includes:

• Predefined notification triggers

• Target system and event-type mapping

• User and user group delivery configuration

Summary

The SMTP integration in ZigiOps provides:

• Outbound email notification support for monitoring, ITSM, and change management workflows

• Compatible with major monitoring and ITSM platforms

• Username and password authentication for SMTP servers

• Flexible proxy support

• Support for ZigiOps self-health event notifications