SolarWinds

Connect SolarWinds NPM, SAM, DPA, and VIM to ZigiOps. Supported versions, basic auth setup, and templates for alert, metrics, topology, and event synchronization.

What is SolarWinds Integration in ZigiOps?

SolarWinds is a network and IT infrastructure monitoring platform used for network performance management (NPM), server and application monitoring (SAM), database performance analysis (DPA), and virtualization infrastructure monitoring (VIM).

ZigiOps enables secure, API-based integration between SolarWinds and ITSM, monitoring, and cloud platforms. Using ZigiOps, alerts, events, metrics, and topology data from SolarWinds can be synchronized with external systems to support automated incident management and centralized infrastructure monitoring.

With ZigiOps, SolarWinds can:

• Forward network and infrastructure alerts to ITSM platforms such as ServiceNow, Jira, and Salesforce

• Synchronize network and server topology data with operations management platforms such as OBM

• Feed performance metrics (CPU, memory, cluster, VM, ESXi) into centralized monitoring platforms

• Participate in automated incident creation and escalation workflows triggered by network events

The integration is fully customizable and does not require custom scripts or plugins.

Which SolarWinds Versions Are Supported?

Please note that using a supported version is mandatory.

Product	Supported Deployment Types	Supported Versions
SolarWinds NPM	All	10.5.x (or newer)
SolarWinds SAM	All	6.1.x (or newer)
SolarWinds DPA	All	2020.x (or newer)
SolarWinds VIM	All	2020.x (or newer)

Are There Any Environmental Prerequisites for SolarWinds?

There are no environmental prerequisites for this product.

How Do I Connect SolarWinds to ZigiOps?

SolarWinds - Connected System Configuration

Follow the steps below to add your SolarWinds instance as a connected system.

1

Log into your ZigiOps instance.

2

Navigate to: Connected Systems > Add New System > SolarWinds

3

Configure the following parameters:

• Server URL - Input the URL of your SolarWinds instance:

  • SolarWinds 22.1 or newer: https://solarwinds.example.com:17774

  • Older SolarWinds versions: use port 17778

• Username - Input your SolarWinds username.

• Password - Input the password for the above user.

• Proxy Settings - Enables the usage of a proxy server.

4

Examine the settings and if they are correct, click the Save button to store the system.

Once saved, SolarWinds becomes available for use in ZigiOps integration templates.

What Are the Most Common SolarWinds Integration Use Cases?

Use Case 1: SolarWinds Alert Forwarding to ITSM

Network and infrastructure alerts detected by SolarWinds NPM can be forwarded to ServiceNow, Jira, or Salesforce as structured incidents or cases. Operations teams receive fully contextualized tickets without manual log review.

Use Case 2: Topology Data Synchronization with OBM

SolarWinds NPM, SAM, DPA, and VIM topology data can be synchronized with OBM, keeping the operations platform's topology model aligned with the current state of the network and virtualization infrastructure.

Use Case 3: Performance Metrics Ingestion for Capacity Planning

CPU, memory, cluster, VM, and ESXi metrics collected by SolarWinds can be forwarded to OBM or other monitoring platforms, enabling centralized capacity planning and performance trend analysis across the entire infrastructure.

What Integration Templates Are Available for SolarWinds?

ZigiOps provides the following integration templates for SolarWinds:

• SolarWinds alerts to Jira tasks

• SolarWinds alerts to OBM events

• SolarWinds alerts to Salesforce alerts

• SolarWinds alerts to ServiceNow incidents

• SolarWinds cluster metrics to OBM metrics

• SolarWinds CPU and memory metrics to OBM metrics

• SolarWinds DPA topology to OBM topology

• SolarWinds events to OBM events

• SolarWinds events to Splunk Enterprise events

• SolarWinds host and ESXi metrics to OBM metrics

• SolarWinds NPM topology to OBM topology

• SolarWinds SAM topology to OBM topology

• SolarWinds VIM topology to OBM topology

• SolarWinds VM metrics to OBM metrics

• SolarWinds VMW topology to OBM topology

Each template includes:

• Predefined entity mappings

• Direction of synchronization

• Entity-specific logic and filtering rules

Contact [e-mail] for detailed template availability.

Summary

The SolarWinds integration in ZigiOps enables:

• Secure, username/password-based API connectivity

• Support for SolarWinds NPM 10.5.x+, SAM 6.1.x+, DPA 2020.x+, and VIM 2020.x+

• Integration with ServiceNow, Jira, Salesforce, OBM, and Splunk

• Alert, event, metrics, and topology data synchronization

• Optional proxy configuration

• Fully customizable synchronization workflows

ZigiOps allows SolarWinds to participate in enterprise-grade ITSM, ITOM, and infrastructure monitoring ecosystems without requiring custom development.