TrueSight OM

Connect BMC TrueSight Operations Manager to ZigiOps. Dual-URL setup for Infrastructure Management and Presentation Server, authentication types, and integration templates.

What is TrueSight OM integration in ZigiOps?

BMC TrueSight Operations Manager (TrueSight OM) is an enterprise IT operations management platform used for event management, infrastructure monitoring, and automated remediation. It consists of two primary components: the Infrastructure Management server and the Presentation Server.

ZigiOps enables integration between TrueSight OM and ITSM, DevOps, and other monitoring platforms. The integration supports separate authentication configurations for the Infrastructure Management and Presentation Server components, allowing ZigiOps to interact with both layers of the TrueSight OM architecture.

With ZigiOps, TrueSight OM can:

• Forward events and alerts to ITSM platforms such as ServiceNow or Jira

• Participate in bi-directional workflows between event management and service management systems

• Synchronize infrastructure topology data with connected platforms

• Support automated incident creation and escalation workflows

Which TrueSight OM versions are supported?

Please note that using a supported version is mandatory.

Product	Supported Deployment Types	Supported Versions
TrueSight Operations Manager	All	11.3 (or newer)

Are there any environmental prerequisites for TrueSight OM?

There are no environmental prerequisites for this product.

How do I connect TrueSight OM to ZigiOps?

1

Log in and add the connected system

Log in to your ZigiOps instance.

Navigate to Connected Systems > Add New System > BMC TrueSight OM.

2

Configure the TrueSight OM parameters

Configure the following parameters:

TrueSight Infrastructure Management URL Input the URL of the BMC TrueSight Infrastructure Management, followed by the API port. Example: https://tsom.example.com:446

TrueSight Presentation Server URL Input the URL of the BMC TrueSight Presentation Server, followed by the API port. Example: https://tsom.example.com

Authentication Type for Infrastructure Management Select the preferred authentication type for Infrastructure Management.

Authentication Type for Presentation Server Select the preferred authentication type for Presentation Server.

Username for Infrastructure Management Input a username to connect to the BMC TrueSight Infrastructure Management.

Password for Infrastructure Management Input the password or the token for the above user.

Username for Presentation Server Input a username to connect to the BMC TrueSight Presentation Server.

Password for Presentation Server Input the password or the token for the above user.

Tenant Name Input the name of the tenant of the BMC TrueSight OM server.

Proxy Settings (optional) Enables the usage of a proxy server.

3

Save the system

Examine the settings and, if they are correct, click Save to store the system.

Once saved, TrueSight OM becomes available for use in ZigiOps integration templates.

What are the most common TrueSight OM integration use cases?

Use case 1: Event forwarding from TrueSight OM to ServiceNow

Events detected by TrueSight OM can be automatically forwarded to ServiceNow as incidents, enabling operations teams to manage infrastructure issues within their existing ITSM workflows.

Use case 2: Bi-directional event and incident management

TrueSight OM events and ServiceNow or Jira records can be synchronized bidirectionally, ensuring that infrastructure issues tracked in event management are also visible to IT service management teams.

What integration templates are available for TrueSight OM?

ZigiOps provides integration templates for TrueSight OM. Contact the ZigiWave support team at [email protected] for more information regarding available templates for this system.

Templates are documented individually in the Integration Catalog.

Summary

The TrueSight OM integration in ZigiOps enables:

• Dual-URL configuration for Infrastructure Management and Presentation Server

• Flexible authentication types for each TrueSight OM component

• Support for TrueSight OM version 11.3 and newer

• No environmental prerequisites required

• Event forwarding and incident synchronization with ITSM platforms

• Tenant-aware connectivity

• Optional proxy configuration

ZigiOps allows TrueSight OM to participate in enterprise-grade IT operations and service management ecosystems without requiring custom development.