Zabbix

Connect Zabbix to ZigiOps. Username and password setup, connected system configuration, and templates for topology and event synchronization with ServiceNow and OBM.

What is Zabbix integration in ZigiOps?

Zabbix is an open-source enterprise monitoring platform used for tracking the availability and performance of networks, servers, applications, and cloud services. It provides real-time monitoring, alerting, and data visualization capabilities across a wide range of IT infrastructure.

ZigiOps enables integration between Zabbix and ITSM and IT operations platforms. Using username and password authentication, ZigiOps connects Zabbix to external systems to support automated topology synchronization and event forwarding workflows.

With ZigiOps, Zabbix can:

• Synchronize host topology data with ITSM platforms such as ServiceNow

• Forward trigger events to ServiceNow as incidents or events

• Synchronize topology data with OBM

• Forward trigger events to OBM

• Support automated incident creation based on Zabbix monitoring alerts

Which Zabbix versions are supported?

Please note that using a supported version is mandatory.

Product	Supported Deployment Types	Supported Versions
Zabbix	All	4.2.x (or newer)

Are there any environmental prerequisites for Zabbix?

There are no environmental prerequisites for this product.

How do I connect Zabbix to ZigiOps?

Zabbix - Connected System Configuration

Follow the steps below to add your Zabbix instance as a connected system.

1

Log in to your ZigiOps instance.

2

Navigate to Connected Systems > Add New System > Zabbix.

3

Configure the following parameters:

• Server URL Input the URL of your instance. Example: https://zabbix.example.com

• Username Input the username of your integration user.

• Password Input the password of your integration user.

• Proxy Settings (optional) Enables the usage of a proxy server if needed.

4

Examine the settings and, if they are correct, click Save to store the system.

Once saved, Zabbix becomes available for use in ZigiOps integration templates.

What are the most common Zabbix integration use cases?

Use case 1: Zabbix host topology synchronization to ServiceNow

Host topology data from Zabbix can be automatically synchronized to ServiceNow, enabling automated CMDB population and infrastructure visibility within ITSM workflows.

Use case 2: Zabbix trigger event forwarding to ServiceNow

Zabbix trigger events can be forwarded to ServiceNow as incidents or events, enabling automated incident creation for IT service management teams based on real-time monitoring alerts.

Use case 3: Zabbix topology and event synchronization with OBM

Zabbix topology and trigger events can be synchronized with OBM, enabling unified event management and infrastructure visibility across monitoring and operations platforms.

What integration templates are available for Zabbix?

ZigiOps provides the following integration templates for Zabbix:

• Zabbix host topology - ServiceNow topology

• Zabbix topology - OBM topology

• Zabbix trigger events - OBM events

• Zabbix trigger events - ServiceNow events

• Zabbix trigger events - ServiceNow incidents

Templates are documented individually in the Integration Catalog.

Summary

The Zabbix integration in ZigiOps enables:

• Username and password-based connectivity for all Zabbix deployment types

• Support for Zabbix 4.2.x and newer

• No environmental prerequisites required

• Host topology synchronization with ServiceNow and OBM

• Trigger event forwarding to ServiceNow and OBM

• Automated incident creation from Zabbix monitoring alerts

• Optional proxy configuration

ZigiOps allows Zabbix to participate in enterprise-grade monitoring and IT service management ecosystems without requiring custom development.