# Zoho ME OpManager

### What is Zoho ME OpManager integration in ZigiOps?

Zoho ManageEngine OpManager (Zoho ME OpManager) is a network and infrastructure monitoring platform used for tracking the availability and performance of servers, routers, switches, firewalls, and other network devices across enterprise environments.

ZigiOps enables integration between Zoho ME OpManager and ITSM, service management, and IT operations platforms. Using REST API key authentication, ZigiOps connects Zoho ME OpManager to external systems to support automated alert forwarding and cross-team operational workflows.

With ZigiOps, Zoho ME OpManager can:

* Forward network monitoring alerts to ITSM platforms such as ServiceNow or Jira
* Participate in bi-directional workflows between network monitoring and service management systems
* Support automated incident creation based on OpManager monitoring events
* Integrate with IT operations and observability platforms without custom scripting

### Which Zoho ME OpManager versions are supported?

Please note that using a supported version is mandatory.

| Product                     | Supported Deployment Types | Supported Versions |
| --------------------------- | -------------------------- | ------------------ |
| Zoho ManageEngine OpManager | All                        | All                |

### Are there any environmental prerequisites for Zoho ME OpManager?

{% hint style="info" %}
Confirm the prerequisites of the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.
{% endhint %}

#### How do I generate a REST API key in Zoho ME OpManager?

1. Log in to your instance.
2. Go to **Settings > REST API Key** and toggle the **Enable REST API Access** option.
3. Copy an existing or a newly generated REST API Key, which is needed when setting up the Zoho ME OpManager system in ZigiOps.

### How do I connect Zoho ME OpManager to ZigiOps?

#### Zoho ME OpManager - Connected System Configuration

Follow the steps below to add your Zoho ME OpManager instance as a connected system.

{% stepper %}
{% step %}
Log in to your ZigiOps instance.

Log in to your **ZigiOps** instance.
{% endstep %}

{% step %}
Navigate to the Zoho ME OpManager connected system.

Navigate to **Connected Systems > Add New System > Zoho ME OpManager**.
{% endstep %}

{% step %}
Configure the parameters.

Configure the following parameters:

**Server URL**\
Input the URL and corresponding port of your instance.\
Example: `https://zoho.example.com:8061`

**API Key**\
ZigiOps will use the provided REST API Key to authenticate against Zoho's API.

**Proxy Settings (optional)**\
Enables the usage of a proxy server.
{% endstep %}

{% step %}
Save the system.

Examine the settings and, if they are correct, click **Save** to store the system.
{% endstep %}
{% endstepper %}

Once saved, Zoho ME OpManager becomes available for use in ZigiOps integration templates.

### What are the most common Zoho ME OpManager integration use cases?

#### Use case 1: Network alert forwarding to ITSM

Network monitoring alerts and events from Zoho ME OpManager can be automatically forwarded to ITSM platforms such as ServiceNow or Jira, creating incidents for operations teams without manual intervention.

#### Use case 2: Cross-platform network and operations workflow automation

Zoho ME OpManager events can be correlated with data from ITSM or other monitoring platforms, enabling unified alerting and automated response workflows across network and IT operations teams.

### What integration templates are available for Zoho ME OpManager?

ZigiOps provides integration templates for Zoho ME OpManager. Contact the ZigiWave support team at <support@zigiwave.com> for more information regarding available templates for this system.

Templates are documented individually in the **Integration Catalog**.

### Summary

The Zoho ME OpManager integration in ZigiOps enables:

* REST API key authentication for all Zoho ME OpManager deployment types
* Support for all Zoho ME OpManager versions
* Port-inclusive URL configuration for the connected system
* Network alert forwarding to ITSM and operations platforms
* Automated incident creation from OpManager monitoring events
* Optional proxy configuration
* Fully customizable synchronization workflows without custom scripting

ZigiOps allows Zoho ME OpManager to participate in enterprise-grade network monitoring and IT service management ecosystems without requiring custom development.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zigiwave.com/available-systems/zoho-me-opmanager.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.