Zoho ME ServiceDesk Plus

Connect Zoho ManageEngine ServiceDesk Plus to ZigiOps. Client ID and Client Secret setup via Zoho API Console, connected system configuration, and integration templates.

What is Zoho ME ServiceDesk Plus integration in ZigiOps?

Zoho ManageEngine ServiceDesk Plus (Zoho ME ServiceDesk Plus) is an ITSM platform used for IT service management, incident tracking, asset management, and change management. It is available in on-premises and cloud deployment models and supports a wide range of enterprise service management workflows.

ZigiOps enables integration between Zoho ME ServiceDesk Plus and other ITSM, DevOps, and monitoring platforms. Using OAuth-based Client ID and Client Secret authentication via the Zoho API Console, ZigiOps connects Zoho ME ServiceDesk Plus to external systems to support automated ticket synchronization and cross-team service workflows.

With ZigiOps, Zoho ME ServiceDesk Plus can:

• Sync incidents and service requests with platforms such as Jira or ServiceNow

• Receive monitoring alerts as ServiceDesk Plus tickets

• Participate in bi-directional workflows between ITSM and DevOps systems

• Support automated escalation and routing of service management cases

Which Zoho ME ServiceDesk Plus versions are supported?

Please note that using a supported version is mandatory.

Product	Supported Deployment Types	Supported Versions
Zoho ManageEngine ServiceDesk Plus	All	All

Are there any environmental prerequisites for Zoho ME ServiceDesk Plus?

Confirm the prerequisites for the corresponding integration template before continuing, as some templates may not require all environmental prerequisites.

How do I create or get a Client ID and Client Secret for Zoho ME ServiceDesk Plus?

1. Go to the Zoho API Console by navigating to https://api-console.zoho.com/ and logging in with your Zoho account.

2. Add a new client by clicking Add Client and choosing Self Client from the list of client types. If a confirmation pop-up appears, click OK to enable it.

3. Once the Self Client is created, click on it on the API Console main page to retrieve your Client ID and Client Secret.

4. Go to the Client Secret tab - your Client ID and Client Secret are displayed there.

How do I connect Zoho ME ServiceDesk Plus to ZigiOps?

Zoho ME ServiceDesk Plus - Connected System Configuration

Follow the steps below to add your Zoho ME ServiceDesk Plus instance as a connected system.

1. Log in to your ZigiOps instance.

2. Navigate to Connected Systems > Add New System > Zoho ME ServiceDesk Plus.

3. Configure the following parameters:

   URL Input the URL of your instance. Example: https://sdpondemand.manageengine.com

   Portal Input the portal name of your instance. The portal name is typically the part of the URL path after /app/. Example: For https://sdpondemand.manageengine.com/app/yourPortal/..., the portal name is yourPortal.

   Client ID Input your Client ID.

   Client Secret Input your Client Secret.

   Proxy Settings (optional) Enables the usage of a proxy server.

4. Examine the settings and, if they are correct, click Save to store the system.

Once saved, Zoho ME ServiceDesk Plus becomes available for use in ZigiOps integration templates.

What are the most common Zoho ME ServiceDesk Plus integration use cases?

Use case 1: Incident synchronization between Zoho ME ServiceDesk Plus and Jira

Incidents created in Zoho ME ServiceDesk Plus can be automatically mirrored as Jira issues for development or operations teams. Updates made in Jira are synchronized back to ServiceDesk Plus, keeping ITSM records current.

Use case 2: Monitoring alert escalation to Zoho ME ServiceDesk Plus

Infrastructure alerts from monitoring platforms can be forwarded through ZigiOps to create or update ServiceDesk Plus tickets, enabling automated incident creation without manual data entry.

What integration templates are available for Zoho ME ServiceDesk Plus?

ZigiOps provides integration templates for Zoho ME ServiceDesk Plus. Contact the ZigiWave support team at [email protected] for more information regarding available templates for this system.

Templates are documented individually in the Integration Catalog.

Summary

The Zoho ME ServiceDesk Plus integration in ZigiOps enables:

• OAuth-based authentication using Client ID and Client Secret from the Zoho API Console

• Support for all Zoho ME ServiceDesk Plus deployment types and versions

• Portal name configuration for instance identification

• Integration with Jira, ServiceNow, monitoring platforms, and other systems

• Incident and service request synchronization workflows

• Optional proxy configuration

• Fully customizable synchronization workflows without custom scripting

ZigiOps allows Zoho ME ServiceDesk Plus to participate in enterprise-grade ITSM and automation ecosystems without requiring custom development.