ConnectWise Jira Integration
Learn how to configure and manage ConnectWise PSA to Jira integrations in ZigiOps, including prerequisites, setup steps, mappings, and supported scenarios.
Integrate ConnectWise PSA and Jira to synchronize service tickets, notes, attachments, and custom fields across MSP service desk and software development teams using ZigiOps - a secure, no-code integration platform.
This integration enables real-time or scheduled data synchronization, eliminates manual ticket handoffs, and ensures a single source of truth between ConnectWise PSA and Jira.
Integration video
Video coming soon. A step-by-step walkthrough for this integration will be added here.
What can I integrate between ConnectWise PSA and Jira?
ZigiOps can integrate any ConnectWise PSA entity (Service Tickets, Projects, Activities, etc.) with any Jira issue type (Tasks, Bugs, Epics, etc.), allowing you to build custom workflows tailored to your processes and data models.
Out of the box, ZigiOps provides ready-made integration templates for the most common ConnectWise PSA and Jira scenarios, including:
ConnectWise PSA Service Tickets to Jira Tasks
Jira Tasks to ConnectWise PSA Service Tickets
ConnectWise PSA Service Tickets to Jira Bugs
ConnectWise PSA Project Tickets to Jira Issues
These templates serve as preconfigured starting points and can be customized or extended to support additional ConnectWise PSA ticket types, Jira projects, and business-specific workflows. Each integration scenario can be configured as one-way or bi-directional, with full control over field mappings, filters, triggers, and synchronization rules.
Service Ticket
Task / Issue
Summary, Description, Priority, Status, Assignee, Notes / Comments, Attachments
Project Ticket
Issue / Task
Summary, Description, Priority, Status, Owner / Assignee, Notes, Attachments
Activity
Sub-task / Task
Summary, Description, Status, Assignee, Notes
Service Ticket (Problem)
Bug / Issue
Summary, Description, Severity / Priority, Status, Assignee, Notes, Attachments
Any ConnectWise PSA ticket type
Any Jira issue type
Standard + custom fields, Comments / Notes, Attachments, Status mappings, Correlation ID (recommended)
Note: ZigiOps supports synchronization of all standard and custom fields for ConnectWise PSA and Jira. The table above lists only the most commonly used fields for clarity and illustration purposes.
How does the ConnectWise PSA and Jira integration work?
ZigiOps connects ConnectWise PSA and Jira using their native APIs and acts as a secure integration layer between the two systems.
No scripting or custom development required
Configured entirely through the ZigiOps UI
Supports polling-based and event-based synchronization
Does not permanently store transferred business data
The platform can be deployed on-premises or used as a cloud service, depending on your security and compliance requirements. ZigiOps supports both cloud and on-premise ConnectWise PSA deployments.
Prerequisites and permissions
Before enabling the ConnectWise PSA and Jira integration, ensure the following prerequisites are met. The prerequisites below apply to all ConnectWise PSA and Jira integration scenarios. Scenario-specific behavior is handled at the mapping and workflow level.
ConnectWise PSA Service Tickets to Jira Tasks
Company ID + Public Key + Private Key
API access; Read / Create / Update service tickets
ConnectWise PSA (cloud or on-premise, up to and including version 2019.1)
Username + API Token
Create / Read / Update issues; Access to target projects
Jira Software or Jira Service Management, Version 7.x or newer
Jira Tasks to ConnectWise PSA Service Tickets
Company ID + Public Key + Private Key
API access; Read / Create / Update service tickets
ConnectWise PSA (cloud or on-premise, up to and including version 2019.1)
Username + API Token
Create / Read / Update issues; Access to target projects
Jira Software or Jira Service Management, Version 7.x or newer
ConnectWise PSA Service Tickets to Jira Bugs
Company ID + Public Key + Private Key
API access; Read / Create / Update service tickets
ConnectWise PSA (cloud or on-premise, up to and including version 2019.1)
Username + API Token
Create / Read / Update issues; Access to target projects
Jira Software, Version 7.x or newer
ConnectWise PSA Project Tickets to Jira Issues
Company ID + Public Key + Private Key
API access; Read / Create / Update project tickets
ConnectWise PSA (cloud or on-premise, up to and including version 2019.1)
Username + API Token
Create / Read / Update issues; Access to target projects
Jira Software or Jira Service Management, Version 7.x or newer
Setup
Follow the steps below to enable the ConnectWise PSA and Jira integration using a prebuilt ZigiOps template.
Log in to your ZigiOps instance.
Navigate to ZigiOps - Configurator.
Load the desired ConnectWise PSA and Jira integration template.
Select the corresponding Integrated Systems (ConnectWise PSA and Jira).
Click Save to continue.
Enable the integration using the slider button located in the middle section of the screen.
Once enabled, ZigiOps starts synchronizing data based on the configured mappings and rules.
Mapping examples
Below are typical field-mapping examples used across the ConnectWise PSA and Jira integration scenarios. Mappings can be customized per use case.
Example: ConnectWise PSA Service Ticket to Jira Task
Summary
Summary
-
Description
Description
-
Priority
Priority
-
Status
Status
New - To Do, In Progress - In Progress, Resolved - Done
Owner
Assignee
-
Notes
Comments
-
Attachments
Attachments
-
Company
Custom field / Label
-
Example: Jira Task to ConnectWise PSA Service Ticket
Summary
Summary
-
Description
Description
-
Priority
Priority
-
Status
Status
To Do - New, In Progress - In Progress, Done - Resolved
Assignee
Owner
-
Comments
Notes
-
Attachments
Attachments
-
Example: ConnectWise PSA Project Ticket to Jira Issue
Summary
Summary
Description
Description
Priority
Priority
Assigned to
Assignee
Notes
Comments
Attachments
Attachments
Board / Project
Project
Custom fields
Custom fields
What data can be synchronized?
ZigiOps supports synchronization of:
Standard fields
Custom fields
Status / state transitions
Notes and Comments
Attachments
Users and assignments (configurable)
Company and contact data (configurable)
Each field can be mapped independently for each synchronization direction.
Frequently asked questions (FAQ)
Can I use one template for multiple Jira projects or ConnectWise boards?
Yes. Filters and conditions allow you to scope synchronization by Jira project, ConnectWise board, status, priority, or custom logic.
Is the integration bi-directional?
Yes. All scenarios support bi-directional synchronization, configurable per field.
How are update loops prevented?
ZigiOps uses correlation IDs and internal logic to prevent circular updates between ConnectWise PSA and Jira.
Do I need to write scripts or use APIs manually?
No. All configuration is done through the ZigiOps UI. No scripting or coding is required.
Can I start with one-way sync and later enable bi-directional sync?
Yes. Synchronization direction can be changed at any time from within the ZigiOps Configurator.
Does ZigiOps store my ConnectWise PSA or Jira data?
No. ZigiOps does not permanently store transferred business data.
Which ConnectWise PSA versions are supported?
ZigiOps supports ConnectWise PSA up to and including version 2019.1, for both cloud and on-premise deployments.
Related resources
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