# Ivanti Jira Integration

This integration enables real-time or scheduled data synchronization, eliminates manual updates, and ensures a single source of truth between Jira and Ivanti.

<div><figure><img src="/files/IYvO3Qsep2SekFiuHlvl" alt=""><figcaption></figcaption></figure> <figure><img src="/files/HyVVmkEU3qndThbrNkfO" alt=""><figcaption></figcaption></figure></div>

### Ivanti Jira Integration Video

{% embed url="<https://www.youtube.com/watch?t&v=KTNGXkiXzMM>" %}

### What Can I Integrate Between Jira and Ivanti?

ZigiOps can integrate any Jira issue type with any Ivanti business object, enabling custom workflows tailored to your ITSM and project management processes.

Out of the box, ZigiOps provides ready-made integration templates for the most common Jira to Ivanti scenarios, including:

* OBM Events - Ivanti Incidents
* Ivanti Incidents - Jira Tasks (configurable)

These templates serve as preconfigured starting points and can be customized or extended to support additional business objects, Jira issue types, and workflows.

| Common Ivanti entities         | Common Jira issue types | Common fields typically synchronized                                                                  |
| ------------------------------ | ----------------------- | ----------------------------------------------------------------------------------------------------- |
| Incident                       | Task / Issue            | Summary/Short Description, Description, Priority, Status/State, Owner/Assignee, Comments, Attachments |
| **Any Ivanti business object** | **Any Jira issue type** | **Standard + custom fields, Status/State mappings, Correlation ID (recommended)**                     |

> **Note:** ZigiOps supports synchronization of all standard and custom fields. The table above lists only the most commonly used fields.

### How Does the Jira to Ivanti Integration Work?

ZigiOps connects Jira and Ivanti using their native APIs and acts as a secure integration layer between the two systems.

* No scripting or custom development required
* Configured entirely through the ZigiOps UI
* Supports polling- and event-based synchronization
* Does not permanently store transferred business data

The platform can be deployed on-premises or used as a cloud service, depending on your security and compliance requirements.

### Prerequisites and Permissions

Before enabling the Jira to Ivanti integration, ensure the following prerequisites are met.

| Scenario                        | Ivanti Auth | Ivanti Permissions                               | Jira Auth            | Jira Permissions                                     | Environment                                                                 |
| ------------------------------- | ----------- | ------------------------------------------------ | -------------------- | ---------------------------------------------------- | --------------------------------------------------------------------------- |
| Ivanti Incidents to Jira Issues | API Key     | Read/Write on Incidents; REST API access enabled | Username + API Token | Create/Read/Update issues; Access to target projects | Ivanti: All versions; Jira Software or Jira Service Management 7.x or newer |

### Setup

Follow the steps below to enable the Jira to Ivanti integration using a prebuilt ZigiOps template.

1. Log in to your ZigiOps instance.
2. Navigate to **ZigiOps - Configurator**.
3. Load the desired **Jira to Ivanti integration template**.
4. Select the corresponding **Integrated Systems** (Jira and Ivanti).
5. Click **Save** to continue.
6. Enable the integration using the **slider button** located in the middle section of the screen.

Once enabled, ZigiOps starts synchronizing data based on the configured mappings and rules.

### Mapping Examples

Below are typical field-mapping examples for the Ivanti Incident to Jira Task scenario. Mappings can be customized per use case.

**Example: Ivanti Incident - Jira Task**

| Ivanti field     | Jira field  | Advanced Field Mapping Example                        |
| ---------------- | ----------- | ----------------------------------------------------- |
| Summary          | Summary     | Direct mapping                                        |
| Description      | Description | Direct mapping                                        |
| Priority         | Priority    | Direct mapping                                        |
| Status           | Status      | Active - In Progress; Resolved - Done; Logged - To Do |
| Owner            | Assignee    | Direct mapping                                        |
| Journals (Notes) | Comments    | Direct mapping                                        |
| Attachments      | Attachments | Direct mapping                                        |

### What Data Can Be Synchronized?

ZigiOps supports synchronization of standard and custom fields, status and state transitions, comments, attachments, and user assignments between Jira and Ivanti. Each field can be mapped independently per direction.

### Frequently Asked Questions (FAQ)

<details>

<summary>Can I use one template for multiple projects or assignment groups?</summary>

Yes. Filters and conditions allow you to scope synchronization by project, assignment group, state, priority, or custom logic.

</details>

<details>

<summary>Is the integration bi-directional?</summary>

Yes. All scenarios support bi-directional synchronization, configurable per field.

</details>

<details>

<summary>How are update loops prevented?</summary>

ZigiOps uses correlation IDs and internal logic to prevent circular updates.

</details>

<details>

<summary>Do I need to write scripts or use APIs manually?</summary>

No. All configuration is done through the ZigiOps UI.

</details>

<details>

<summary>Can I start with one-way sync and later enable bi-directional sync?</summary>

Yes. Direction can be changed at any time.

</details>

<details>

<summary>Does ZigiOps store my Jira or Ivanti data?</summary>

No. ZigiOps does not permanently store transferred business data.

</details>

### Related Resources

* [How to connect Jira to ZigiOps ](/available-systems/jira.md)
* [How to connect Ivanti to ZigiOps](/available-systems/ivanti.md)
* [Data mapping fundamentals](/design-and-mappings/data-mapping-fundamentals.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zigiwave.com/integration-catalog/ivanti-jira-integration.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.