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TOPdesk Jira Integration

Learn how to configure and manage TOPdesk-Jira integrations in ZigiOps, including prerequisites, setup steps, mappings, and supported scenarios.

Integrate TOPdesk and Jira to synchronize incidents, tasks, and service requests across ITSM and DevOps teams using ZigiOps - a secure, no-code integration platform.

This integration enables real-time or scheduled data synchronization, eliminates manual updates, and ensures a single source of truth between TOPdesk and Jira.

Integration video

What can I integrate between TOPdesk and Jira?

ZigiOps can integrate any TOPdesk entity (Incidents, Changes, etc.) with any Jira issue type (Tasks, Bugs, Issues, etc.), allowing you to build custom workflows tailored to your processes and data models.

Out of the box, ZigiOps provides ready-made integration templates for the most common TOPdesk and Jira scenarios, including:

  • TOPdesk Incidents to Jira Tasks

  • Jira Tasks to TOPdesk Incidents

These templates serve as preconfigured starting points and can be customized or extended to support additional TOPdesk entities, Jira issue types, and business-specific workflows.

Common TOPdesk entities
Common Jira issue types
Common fields typically synchronized

Incident (First Line)

Task / Issue

Brief description / Summary, Description, Priority, Status / State, Operator / Assignee, Comments, Attachments

Incident (Second Line)

Task / Issue

Brief description / Summary, Description, Priority, Status / State, Operator / Assignee, Comments, Attachments

Change

Issue / Task

Brief description / Summary, Description, Priority, Status / State, Operator / Assignee, Comments, Attachments

Any TOPdesk entity

Any Jira issue type

Standard + custom fields, Comments, Attachments, Status/State mappings, Correlation ID (recommended)

How does the TOPdesk and Jira integration work?

ZigiOps connects TOPdesk and Jira using their native APIs and acts as a secure integration layer between the two systems.

  • No scripting or custom development required

  • Configured entirely through the ZigiOps UI

  • Supports polling- and event-based synchronization

  • Does not permanently store transferred business data

Prerequisites and permissions

Before enabling the TOPdesk and Jira integration, ensure the following prerequisites are met.

Integration Scenario
TOPdesk - Authentication
TOPdesk - Permissions
TOPdesk - Environment
Jira - Authentication
Jira - Permissions
Jira - Environment

TOPdesk Incidents to Jira Tasks

Username + Password

Read / Write access to Incidents and target modules

TOPdesk (any supported version) Cloud or On-Premises

Username + API Token

Create / Read / Update issues; Access to target projects

Jira Software or Jira Service Management, Version 7.x or newer

Jira Tasks to TOPdesk Incidents

Username + Password

Read / Write access to Incidents and target modules

TOPdesk (any supported version) Cloud or On-Premises

Username + API Token

Create / Read / Update issues; Access to target projects

Jira Software or Jira Service Management, Version 7.x or newer

Setup

  1. Log in to your ZigiOps instance.

  2. Navigate to ZigiOps - Configurator.

  3. Load the desired TOPdesk and Jira integration template.

  4. Select the corresponding Integrated Systems (TOPdesk and Jira).

  5. Click Save to continue.

  6. Enable the integration using the slider button located in the middle section of the screen.

Mapping examples

Below are typical field-mapping examples used across the TOPdesk and Jira integration scenarios. Mappings can be customized per use case.

Example: TOPdesk Incident to Jira Task

TOPdesk field
Jira field
Advanced Field Mapping Example

Brief description

Summary

-

Request

Description

-

Priority

Priority

-

Processing status

Status

Logged - To Do, In Progress - In Progress, Completed - Done

Operator

Assignee

-

Action (comments)

Comments

-

Attachments

Attachments

-

What data can be synchronized?

  • Standard fields

  • Custom fields

  • Status transitions

  • Comments and actions

  • Attachments

  • Operator / Assignee (configurable)

Frequently asked questions (FAQ)

Is the integration bi-directional?

Yes. All scenarios support bi-directional synchronization, configurable per field.

How are update loops prevented?

ZigiOps uses correlation IDs and internal logic to prevent circular updates.

Does ZigiOps store my data?

No. ZigiOps does not permanently store transferred business data.

Related resources

PreviousFreshdesk Jira Integration
NextRemedy and Helix with Jira Integration

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