The ZigiWave Support Portal is available at https://support.zigiwave.com. It eases getting in touch with our support team and gives you the ability to prioritize specific requests, easily share files with our support team, and better track your support requests history. This section explains how to manage your requests, update your profile, or change your password.

Creating a Support Request

  1. Login to the support portal.

  2. Select the desired category, which best fits your request.

  3. After selecting the desired category, you should input the required details.

  4. Review the details and click the Create button to continue.

Updating a Support Request

  1. Login to the support portal.

  2. Go to your requests page.

  3. Open the desired request, and you could add a commentattach a file or resolve your request.

Note that the maximum allowed file size is 500MB. If the file exceeds this limit, you could try compressing it and try again.

Changing your Password

  1. Login to the support portal.

  2. Go to your profile page.

  3. Click the Change Password link and follow the on-screen instructions.

  4. Click the Update button to change your password.

    Note that you will have to log in again after updating your password.


Resetting your Password

  1. Access the support portal.

  2. Click the Forgot Password link and then input your business email address.

  3. You should receive an email from [email protected] for the password reset. Click the Reset my password button and then follow the on-screen instructions to reset your password.

Contact us at [email protected] for any issues or questions related to the support portal.