Use Case

Requirements

#

Jira

Remedy

Connected Systems

Authentication (supported methods)

  • Username and Password (server)

  • Username and API Token (cloud)

  • Username and Password

Permissions

  • Add Comments

  • Assign issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

  • Remedy Form: AR System Metadata ARSchema (READ)

  • Incident Master and Incident Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access

Environment

  • Correlation Field

  • API Token (cloud)

  • N/A

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.