Use Case

Requirements

#

OBM

ServiceNow

Connected Systems

Authentication (supported methods)

  • Connected Server:

    • Username and Password

  • Username and Password

Permissions

  • Connected Server:

    • Type → External Event Processing

    • Synchronize and Transfer Control → Enabled

  • incident (READ)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)

Environment

  • Connected Server

  • Integration Template:

    • OBM events to ServiceNow incidents (ImportSets)

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

  • ServiceNow Scoped Application

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.