OBM events to ServiceNow incidents

Use Case

#	OBM	ServiceNow
Connected Systems	OBM	ServiceNow
Authentication (supported methods)	Connected Server: Username and Password	Username and Password
Permissions	Connected Server: Type → External Event Processing Synchronize and Transfer Control → Enabled Event Forwarding Rules (optional): Target Servers: Forwarding Type → Synchronize and Transfer Control	incident (READ, WRITE, CREATE) sys_db_object (READ) sys_dictionary (READ) sys_journal_field (READ) sys_glide_object (READ)
Environment	Connected Server Event Forwarding Rule (optional)	Integration User: Timezone → “GMT” Date Format → “yyyy-MM-dd” User ID → Same as the “Username”

Log in to your ZigiOps instance.
Go to ZigiOps → Configurator and load the integration template.
Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.
Enable the integration from the Slider button located in the middle section of the screen.

When there is a new event in OBM, ZigiOps will automatically collect it, and transfer it to ServiceNow as a new incident. All necessary fields will be transformed and also moved to ServiceNow (based on the defined mapping in ZigiOps).
Once there are updates or annotations on the OBM event, ZigiOps will get them and change the corresponding ServiceNow incident with the necessary fields (including comments, attachments, and more).
When the ServiceNow incident is closed or updated, ZigiOps will close or update the corresponding event in OpsBridge with the applicable information.

No specifics are available for this integration.