Supported Versions

Please note that using a supported version is mandatory.

Product

Supported Deployment Types

Supported Versions

Remedyforce

Cloud

All

Environmental Prerequisites

The environmental prerequisites for this product are listed below.

Confirm the required prerequisites from the corresponding integration template as some templates may not need all prerequisites.

How to create a Consumer Key and Consumer Secret in Remedyforce?

  1. Log into your Remedyforce instance.

  2. Go to the Setup → App Manager menu.

  3. Click the View button of the desired application.

  4. From the Manage Application menu, you will be able to see both Consumer Key and Consumer Secret.

Connected System Configuration

Follow the steps below to add your instance as a connected system.

  1. Log into your ZigiOps instance.

  2. Navigate to Connected Systems → Add New System → Remedyforce and configure the following parameters: 

    • URL → Input the URL of your instance. For example, https://example.my.salesforce.com.

    • Username → Input your username.

    • Password → Input the password of the above user.

    • Consumer Key → Input your Consumer Key.

    • Consumer Secret → Input your Consumer Secret.

    • Proxy Settings → Enables the usage of a proxy server.

  3. Examine the settings and if they are correct, click the Save button to save the system.

Related Templates

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