Use Case

The integration runs on a scheduled interval and collects business applications from ServiceNow to enrich the custom groups in vROps.

Requirements

#

ServiceNow

vROps

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password (local or active directory)

  • API Token (local or active directory)

Permissions

  • cmdb_ci_business_app (READ)

  • sys_db_object (READ)

  • sys_glide_object (READ)

  • Administrator (role)

Environment

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network (default port)

  • ZigiOps → ServiceNow (80/443)

  • ZigiOps → vROps (80/443)

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.