Use Case

The integration runs on a scheduled interval and collects incidents from ServiceNow to create issues in Azure DevOps. The integration also detects changes made to the integrated records and synchronizes them with the corresponding records in the other system.

Requirements

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ServiceNow

Azure DevOps

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Personal Access Token

Permissions

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)

  • Work Items (READ, WRITE)

Environment

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network (default port)

  • ZigiOps → ServiceNow (80/443)

  • ZigiOps → Azure DevOps (80/443)

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.