Use Case

  • Synchronize new changes between ServiceNow and vROps properties
  • Synchronize all changes from ServiceNow VMware Virtual Machine to Set a new vROps property for the required resource

Requirements

This section provides information about the requirements, which should be met, In order for the integration template to function properly.

Integration Requirements


vROps RequirementsServiceNow Requirements
Authentication
  • Integration User
  • Integration User
Permissions
  • Administrator role
  • cmdb_ci_vmware_instance (READ)
  • sys_glide_object (READ)

Network Requirements


Network Requirements
Communication
  • ZigiOps → vROps (80/443)
  • ZigiOps → ServiceNow (80/443)

Setup

To enable the integration, you should follow the steps below.

  1. You should start with the selection of the integrated systems and the integrated entities. The integrated entities should be pre-selected if there are no issues with the credentials/permissions, used in the connected systems configuration. 

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  2. Press the Save button to save the changes.

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  3. You should enable the operations to start the integration. 

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Operations Explanation

This section provides information about the predefined operations of this integration template, including the default field mapping configuration. Each operation consists of two tabs - Source, Field Map. The Source tab contains the trigger, trigger conditions and expressions configuration. The Field Map tab contains the mapping configuration. 

Sync new changes

This operation polls the data via the ServiceNow Table API. It is designed to collect VMware Virtual Machine from ServiceNow and Sync Resource properties to vROps. The VMware Virtual Machine is collected from the ServiceNow instance, then it is internally processed through the field mapping configuration, and finally, a request is sent to vROps to Set the Resource property.

Source

From this tab you could customize the polling interval, trigger conditions and expressions or use the defaults. 

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Field Map

From this tab you could customize the field, value, and conditional mappings, which suit your requirements.

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Sync all props

This operation polls the data from the ServiceNow system. It is designed to detect any changes, made to the VMware Virtual Machine and synchronize them with the Resource properties in vROps every one week, as per the mapping, configured on ZigiOps side.

Source

From this tab you could customize the polling interval, trigger conditions and expressions or use the defaults.

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Field Map

From this tab you could customize the field, value, and conditional mappings, which suit your requirements.

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Recommendations

This section provides information about the recommended considerations, which should be taken into account, before starting the integration.

Correlation

It is recommended to keep the default correlation configuration, unless you're familiar with the integration and the specifics of the integrated systems. You could contact our support team for assistance, prior further changes to the correlation configuration.

Mapping

The predefined templates are complied with the specifics of the integrated systems. It is recommended to confirm if your integrated systems have any required fields, which must be reported, so you could map them accordingly. Please note that if a required field is not mapped, the operation might fail. In this case, you could review the troubleshooting page for more information about the operation's execution history.