Use Case

Requirements

#

ServiceNow

Azure DevOps

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Personal Access Token

Permissions

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)

  • Work Items (READ, WRITE)

Environment

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

  • Personal Access Token

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.