Use Case

The integration runs on a scheduled interval and collects alerts from SolarWinds to create incidents in ServiceNow. The integration also detects updates on the SolarWinds alerts to update the related incidents in ServiceNow.

Requirements

#

SolarWinds

ServiceNow

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password

Permissions

  • Basic Privileges

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)

Environment

  • N/A

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network (default port)

  • ZigiOps → SolarWinds (17778)

  • ZigiOps → ServiceNow (80/443)

Setup

  1. Log in to your ZigiOps instance.

  2. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  3. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.