Upgrade Procedure

  1. Download the latest ZigiOps release provided by our support team.

  2. Stop the current ZigiOps service or process.

  3. Back up the existing ZigiOps installation folder to another location.

  4. Install the new ZigiOps release in the existing ZigiOps installation folder.

    • Uncheck the OS Service option during the installation!

  5. Start the ZigiOps service or process.

Post-Upgrade Recommendations

  1. Access the ZigiOps web console.

  2. Go to the Connected Systems page and confirm if the test connection is successful.

  3. Go to the Configurator page, select the desired integration template and enable it.

  4. Confirm if the integration is working fine.

Back-out Plan

  1. Stop the application's service or process.

  2. Restore a backup of the previous version to the application's installation folder by replacing all files.

  3. Start the application's service or process.

Upgrade Notes

Upgrading from release 2021.07.648 (or earlier) will require resetting the ZigiOps web console credentials by following the steps below; otherwise, ZigiOps wouldn't be able to start.

  1. Stop the ZigiOps service or process.

  2. Remove the following folders:

    • <ZigiOps>\conf\settings\accounts

    • <ZigiOps>\conf\settings\credentials

    • <ZigiOps>\conf\settings\users

  3. Start the ZigiOps service or process.

  4. Log in using the default ZigiOps credentials.

  5. If needed, you may change your default password.

Upgrading from release 2021.10.145 (or earlier) may require resetting the ZigiOps web console certificate trust store credentials by following the steps below; otherwise, ZigiOps would start, but the web console wouldn't be accessible.

  1. Stop the ZigiOps service or process.

  2. Remove the following entries (lines) from <ZigiOps>\conf\config.properties file and save the changes afterward:

    • key-password

    • key-manager-pass

  3. Start the ZigiOps service or process.