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Announcements

Bug Fixes

  • The ServiceNow system now supports using “attachments”, “comments“, and “work_notes” within a trigger condition at the same time.

  • The Splunk Enterprise system now works fine with or without using the Proxy setting.

  • The Azure DevOps system now doesn’t break if illegal characters are part of a project’s name.

  • The Azure DevOps schema is now displayed correctly on the Data Explorer page.

  • The Incoming Emails integration doesn’t generate additional files within the OS “temp” folder anymore.

  • The Remedy system now collects comments and attachments as expected.

  • The Cherwell system now supports the usage of German characters.

  • The “boolean” fields type within a trigger condition are working fine now.

  • The platform now logs an entry for any failed login attempts.

Enhancements & Features

  • Upgraded the platform to use the latest Logback (1.2.10) version.

  • Introduced support for inserting incidents into the Datadog system.

  • Introduced support for replacing the self-signed certificate of “trigger” type actions.

  • Implemented an advanced setting to control the Operations Agent (OpsCx) system XML wrapping tags for the events.

Additional Content

  • N/A


Important

Upgrading from release 2021.07.648 (or earlier) will require resetting the ZigiOps web console credentials by following the steps below; otherwise, ZigiOps wouldn't be able to start.

  1. Stop the ZigiOps service or process.

  2. Remove the following folders:

    • <ZigiOps>\conf\settings\accounts

    • <ZigiOps>\conf\settings\credentials

    • <ZigiOps>\conf\settings\users

  3. Start the ZigiOps service or process.

  4. Log in using the default ZigiOps credentials.

  5. If needed, you may change your default password.

Upgrading from release 2021.10.145 (or earlier) may require resetting the ZigiOps web console certificate truststore credentials by following the steps below; otherwise, ZigiOps would start, but the web console wouldn't be accessible.

  1. Stop the ZigiOps service or process.

  2. Remove the following entries (lines) from <ZigiOps>\conf\config.properties file and save the changes afterward:

    • key-password

    • key-manager-pass

  3. Start the ZigiOps service or process.