Use Case

The integration runs on a scheduled interval and collects host topology from ServiceNow to create topology in ServiceNow.

Requirements

#

Zabbix

ServiceNow

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password

Permissions

  • API (READ)

  • cmdb_ci_server (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_glide_object (READ)

Environment

  • N/A

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network (default port)

  • ZigiOps → Zabbix (80/443)

  • ZigiOps → ServiceNow (80/443)

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems, and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.