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Azure DevOps work items to ServiceNow incidents

Use Case



Azure DevOps


Connected Systems

Authentication (supported methods)

  • Username and Personal Access Token

  • Username and Password


  • Work Items (READ, WRITE)

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)


  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the Azure DevOps ServiceNow Integration work?

  1. When there is a new work item in Azure DevOps, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to ServiceNow as a new incident. All necessary fields will be transformed and also moved to ServiceNow (based on the defined mapping in ZigiOps).

  2. If there is an update on the Azure DevOps work item, ZigiOps will pick it up and populate the corresponding ServiceNow incident with the necessary fields (including comments, attachments).

  3. When the ServiceNow incident is updated or resolved, ZigiOps will update the corresponding Azure DevOps work item with the applicable information or close it accordingly.

Visit our website for more information, about our Azure DevOps ServiceNow integration.


No specifics are available for this integration.

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