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Bitbucket issues to ServiceNow incidents

Use Case

Requirements

#

Bitbucket

ServiceNow

Connected Systems

Authentication (supported methods)

  • API Key, Client Secret and Workspace

  • Username and Password

Permissions

  • Administrator

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)

Environment

  • API Key

  • Client Secret

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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