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Cherwell change requests to ServiceNow change requests

Use Case





Connected Systems

Authentication (supported methods)

  • Username, Password and API Token

  • Username and Password


  • Business Objects:

    • Change Requests (Add, Edit, View)

    • Journal (Add, View)

  • Integration User:

    • Security Group → IT Service Desk Level 1

  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)


  • API Token

  • Correlation ID

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.


No specifics are available for this integration.

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