Cherwell change requests to ServiceNow change requests

Connected Systems

• Cherwell

• ServiceNow

Authentication (supported methods)

• Username, Password and API Token

• Username and Password

Permissions

• Business Objects:

  • Change Requests (Add, Edit, View)

  • Journal (Add, View)

• Integration User:

  • Security Group → IT Service Desk Level 1

• incident (READ, WRITE, CREATE)

• sys_db_object (READ)

• sys_dictionary (READ)

• sys_journal_field (READ)

• sys_glide_object (READ)

Environment

• API Token

• Correlation ID

• Integration User:

  • Timezone → “GMT”

  • Date Format → “yyyy-MM-dd”

  • User ID → Same as the “Username”