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Cherwell incidents to Azure DevOps issues

Use Case




Azure DevOps

Connected Systems

Authentication (supported methods)

  • Username, Password and API Token

  • Username and Personal Access Token


  • Business Objects:

    • Change Requests (Add, Edit, View)

    • Journal (Add, View)

  • Integration User:

    • Security Group → IT Service Desk Level 1

  • Work Items (READ, WRITE)


  • API Token

  • Correlation ID

  • Personal Access Token

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.


No specifics are available for this integration.

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