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Cherwell incidents to Azure DevOps issues

Use Case

Requirements

#

Cherwell

Azure DevOps

Connected Systems

Authentication (supported methods)

  • Username, Password and API Token

  • Username and Personal Access Token

Permissions

  • Business Objects:

    • Change Requests (Add, Edit, View)

    • Journal (Add, View)

  • Integration User:

    • Security Group → IT Service Desk Level 1

  • Work Items (READ, WRITE)

Environment

  • API Token

  • Correlation ID

  • Personal Access Token

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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