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Cherwell incidents to Jira tasks

Use Case

Requirements

#

Cherwell

Jira

Connected Systems

Authentication (supported methods)

  • Username, Password and API Token

  • Username and Password (server)

  • Username and API Token (cloud)

Permissions

  • Business Objects:

    • Change Requests (Add, Edit, View)

    • Journal (Add, View)

  • Integration User:

    • Security Group → IT Service Desk Level 1

  • Add Comments

  • Assign Issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

Environment

  • API Token

  • Correlation ID

  • Correlation Field

  • API Token (cloud)

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Update the correlation configuration by replacing the default Jira custom correlation field (customfield_10100) with the custom correlation field you've created earlier and click the Save button to continue.

  5. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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