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OBM events to Cherwell incidents

Use Case

Requirements

#

OBM

Cherwell

Connected Systems

Authentication (supported methods)

  • Connected Server:

    • Username and Password

  • Username, Password and API Token

Permissions

  • Connected Server:

    • Type → External Event Processing

    • Synchronize and Transfer Control → Enabled

  • Event Forwarding Rules (optional):

    • Target Servers: Forwarding Type → Synchronize and Transfer Control

  • Business Objects:

    • Incident (Add, Edit, View)

    • Journal (Add, View)

  • Integration User:

    • Security Group → IT Service Desk Level 1

Environment

  • Connected Server

  • Event Forwarding Rule (optional)

  • API Token

  • Correlation ID

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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