OBM events to Cherwell incidents

Connected Systems

• OBM

• Cherwell

Authentication (supported methods)

• Connected Server:

  • Username and Password

• Username, Password and API Token

Permissions

• Connected Server:

  • Type → External Event Processing

  • Synchronize and Transfer Control → Enabled

• Event Forwarding Rules (optional):

  • Target Servers: Forwarding Type → Synchronize and Transfer Control

• Business Objects:

  • Incident (Add, Edit, View)

  • Journal (Add, View)

• Integration User:

  • Security Group → IT Service Desk Level 1

Environment

• Connected Server

• Event Forwarding Rule (optional)

• API Token

• Correlation ID