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OBM events to Remedy incidents

Use Case





Connected Systems

Authentication (supported methods)

  • Connected Server:

    • Username and Password

  • Username and Password


  • Connected Server:

    • Type → External Event Processing

    • Synchronize and Transfer Control → Enabled

  • Event Forwarding Rules (optional):

    • Target Servers: Forwarding Type → Synchronize and Transfer Control

  • Remedy Form: AR System Metadata ARSchema (READ)

  • Incident Master and Incident Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access


  • Connected Server

  • Event Forwarding Rule (optional)

  • N/A

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.


No specifics are available for this integration.

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