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OBM events to ServiceNow incidents (Staging Table)

Use Case





Connected Systems

Authentication (supported methods)

  • Connected Server:

    • Username and Password

  • Username and Password


  • Connected Server:

    • Type → External Event Processing

    • Syncrhonize and Transfer Control → Enabled

  • Event Fowarding Rules (optional):

    • Target Servers: Forwarding Type → Synchronize and Transfer Control

  • x_ziw_obm_inbound (READ, WRITE, CREATE)

  • incident (READ)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)


  • Connected Server

  • Event Forwarding Rule (optional)

  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

  • ServiceNow Scoped Application

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the OpsBridge ServiceNow Integration work?

  1. When there is a new event in OBM, ZigiOps will automatically collect it, and transfer it to ServiceNow as a new incident through a staging table.

  2. All necessary fields will be transformed and also moved to ServiceNow (based on the defined mapping in ZigiOps).

  3. Once there are updates or annotations on the OBM event, ZigiOps will get them and change the corresponding ServiceNow incident with the necessary fields (including comments, attachments, and more).

Visit our website for more information, about our OpsBridge ServiceNow integration.


No specifics are available for this integration.

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