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PagerDuty incidents to Jira tasks

Use Case

Requirements

#

PagerDuty

Jira

Connected Systems

Authentication (supported methods)

  • API Key

  • Username and Password (server)

  • Username and API Token (cloud)

Permissions

  • Full Access

  • Add Comments

  • Assign Issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues

Environment

  • API Key

  • Correlation Field

  • API Token (cloud)

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems.

  4. Update the correlation configuration by replacing the default Jira custom correlation field (customfield_10100) with the custom correlation field you've created earlier and click the Save button to continue.

  5. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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