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Remedy problems to Azure DevOps work items

Use Case

Requirements

#

Remedy

Azure DevOps

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Personal Access Token

Permissions

  • Remedy Form: AR System Metadata ARSchema (READ)

  • Problem Master and Problem Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access

  • Work Items (READ, WRITE)

Environment

  • N/A

  • Personal Access Token

Network Requirements

Setup

  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

Specifics

No specifics are available for this integration.

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