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Remedy work orders to Jira tasks

Use Case





Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password (server)

  • Username and API Token (cloud)


  • Remedy Form: AR System Metadata ARSchema (READ)

  • Work Order Master and Work Order Viewer

    • Support Staff → Yes

    • Support Group Member → Yes

    • Access Restriction → Unrestricted Access

  • Add Comments

  • Assign issues

  • Browse Projects

  • Create Attachments

  • Create Issues

  • Edit Issues

  • Resolve Issues

  • Transition issues


  • N/A

  • Correlation Field

  • API Token (cloud)

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Update the correlation configuration by replacing the default Jira custom correlation field (customfield_10100) with the custom correlation field you've created earlier and click the Save button to continue

  5. Enable the integration from the Slider button located in the middle section of the screen.

How does the Remedy Jira Integration work?

  1. When there is a new work order in Remedy, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to Jira as a new task. All necessary fields will be transformed and also moved to Jira (based on the pre-defined mapping in ZigiOps).

  2. Once there is an update on the Remedy work order, ZigiOps will pick it up and populate the corresponding Jira task with the necessary fields (comments, attachments, custom fields, and more).

  3. When the Jira task is closed or updated, ZigiOps will close or update the corresponding Remedy work order with the applicable information.

Visit our website for more information, about our Remedy Jira integration.


No specifics are available for this integration.

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