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ServiceNow incidents to Azure DevOps issues

Use Case




Azure DevOps

Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Personal Access Token


  • incident (READ, WRITE, CREATE)

  • sys_db_object (READ)

  • sys_dictionary (READ)

  • sys_journal_field (READ)

  • sys_glide_object (READ)

  • Work Items (READ, WRITE)


  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

  • Personal Access Token

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the ServiceNow Azure DevOps Integration work?

  1. When there is a new incident in ServiceNow, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to Azure DevOps as a new issue. All necessary fields will be transformed and also moved to Azure DevOps(based on the defined mapping in ZigiOps).

  2. Once there is an update on the ServiceNow incident, ZigiOps will pick it up and populate the corresponding Azure DevOps issue with the necessary fields (comments, attachments, assignees, and more).

  3. When the Azure DevOps issue is closed or updated, ZigiOps will close or update the corresponding ServiceNow incident with the applicable information.

Visit our website for more information, about our ServiceNow Azure DevOps integration.


No specifics are available for this integration.

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