ServiceNow incidents to GitHub issues

Connected Systems

• ServiceNow

• GitHub

Authentication (supported methods)

• Username and Password

• Username and Personal Access Token

Permissions

• incident (READ, WRITE, CREATE)

• sys_db_object (READ)

• sys_dictionary (READ)

• sys_journal_field (READ)

• sys_glide_object (READ)

• All relevant scopes

Environment

• Integration User:

  • Timezone → “GMT”

  • Date Format → “yyyy-MM-dd”

  • User ID → Same as the “Username”

• Personal Access Token

Network (default port)

• ZigiOps → ServiceNow (80/443)

• ZigiOps → GitHub (80/443)