Authentication (supported methods)
Log in to your ZigiOps instance.
Go to ZigiOps → Configurator and load the integration template.
Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.
Enable the integration from the Slider button located in the middle section of the screen.
How does the Jira ServiceNow Integration work?
When there is a new service catalog task in ServiceNow, ZigiOps will automatically collect it, based on a predefined time interval, and transfer it to Jira as a task. All necessary fields will be transformed and also moved to Jira (based on the defined mapping in ZigiOps).
Once there is an update on the ServiceNow service catalog task, ZigiOps will pick it up and populate the corresponding Jira task with the necessary fields (comments, attachments, assignees, and more).
When the Jira task is closed or updated, ZigiOps will close or update the corresponding ServiceNow service catalog task with the applicable information.
No specifics are available for this integration.