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ServiceNow VMware instances topology to vROps custom group members topology

Use Case





Connected Systems

Authentication (supported methods)

  • Username and Password

  • Username and Password (local or active directory)

  • API Token (local or active directory)


  • cmdb_ci_vmware_instance (READ)

  • sys_db_object (READ)

  • sys_glide_object (READ)

  • Administrator (role)


  • Integration User:

    • Timezone → “GMT”

    • Date Format → “yyyy-MM-dd”

    • User ID → Same as the “Username”

  • ZigiOps Management Pack

  • Correlation Field

Network Requirements


  1. Log in to your ZigiOps instance.

  2. Go to ZigiOps → Configurator and load the integration template.

  3. Select the desired Integrated Systems and Integrated Systems and click the Save button to continue.

  4. Enable the integration from the Slider button located in the middle section of the screen.

How does the ServiceNow vROps Integration work?

  1. When there is a new or updated business application in ServiceNow, ZigiOps detects it automatically and transforms all the data, based on a predefined mapping. ZigiOps allows advanced mapping and filtering to fit all of your requirements.

  2. When ready, ZigiOps transfers the data, and enriches the vROps topology with the ServiceNow relations between the business application and VMware virtual machines. All the necessary relations are updated in real time and the topology in vROps is kept up to date.

  3. When there are any updates in business applications in ServiceNow, ZigiOps collects the changes and updates the vROps topology accordingly.

Visit our website for more information, about our ServiceNow vROps integration.


No specifics are available for this integration.

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